Error while saving a .PDF File to a mapped drive

[mburtonSJC]

The issue I am having is similar to the one found on this older post. http://forums.adobe.com/message/3066663#3066663

The issue is as follows. I have a small company about 15 users divided into a couple of departments with different networking access needs. They each have Adobe Acrobat version XI installed on a Windows 7 Platform. Each user has a set of mapped drives that correspond to their department. The Disk mappings are all directed to the main shared Network Attached Storage (NAS) device. At any time there can be a number of PDF files open and being worked in. The same PDF is usually not opened at the same time from two different locations.

The issue is that two users who do a large amount of the work, IE. Scanning documents and adding them to documents that have been previously created, are reporting the same issue. The issue is when they have the PDF document opened and they are adding new content. Once the new content is added they go to save the document and then receive the following error:

“The document could not be saved. Cannot save to this filename. Please save the document with a different name or in a different folder.”

In order to save the file the user has to use the save as function and then browse to the original file location to save the document with the changes that have been made.

Along with the above error we have noticed that Adobe Acrobat is renaming the file that has been changed to aae##### or aak##### or aan#####. The file name is changed causing the normal save function to not work correctly.

Is there a reason Acrobat would be doing this?

I am not using Microsoft SharePoint.

[GregCRussell]

You can also try to add a file or folder path to the privileged locations section in dc2015.  Add the mapped network drive in question and close/re-open the program.  This is in the same area in the preferences that you disable.enable enhanced security. Lastly you can disable protected mode and see if that helps with the saving of files.

As usual, only disable the minimum level of security necessary to allow the program to function as you would like.

[Guest]

Hi..
I had the same issue which was related to my antivirus application. Disable the AV and try saving, if it saves well, you can add an exception in your antivirus accordingly.

Thanks

[CherylCC]

None* of the solutions offered here actually helped me; but something I noticed in another thread mentioned that closing the thumbnail pane allowed them to save.  Although that still didn't solve my problem, I suddenly realized that I'd opened the orignal file through my Windows Explorer...

Yep.  You guessed it; I couldn't overwrite the file with my edits because the file was still "selected" in Windows Explorer.  I de-selected the file, and the save worked! 

*It's possible that a combination of these actually solved my problem; but right now it's working and I'm not about to change anything else. 

[MB0SS]

Also try close preview window.

[MB0SS]

Also try close Preview window

[Guest]

Hi all,

We are having the same exact problem at work. I believe Adobe has a bug in there software for this reason. Old Adobe software works perfect with map drives has employees at my work are good and have no issues with others that are having it. It's due to updating the software to the new version.

How we resolved this was downloading Cute PDF Writer. Launched  the software and we had no issues or complaints with our employees. I believe Adobe is on this and trying to resolve this bug in there software.

Best regards,

mvfd

[somayyeh_9744]

Thank you so much, it works well 🙂

[lotus_4345]

You can try using a tool like LongPathTool. It helps manage and delete files or folders with long path issues easily.

[work_2626]

You can try using a tool like LongPathTool. It helps manage and delete files or folders with long path issues easily.

[work_2626]

You can try using a tool like LongPathTool. It helps manage and delete files or folders with long path issues easily.