Errors when importing security settings file on different systems

[hans_0369]

Hello,

I've created an security settings file which contains some trusted CAs , a specific time stamp server and disabling "Download trusted root certificates from Adobe".

The file was created with Adobe Acrobat Pro 2020.005.30763.

When attempting to import the file on other systems, it occasionally fails with the message "Security settings update failed." It's unclear where this error originates. In my experience, Adobe doesn't offer any more detailed error analysis. Since the error only occurs on some systems, it's difficult to reproduce. Most of the systems are Windows 10 or Windows 11 with a current Adobe Reader installation.

Is there a way to find out the exact cause or does anyone have an idea how to solve the problem?

[S. S]

Hi @hans_0369,

Hope you are doing well. Thanks for writing in!

You can manually check logs:

• Open C:\Users\%USERNAME%\AppData\Roaming\Adobe\Acrobat\DC\Security\security.log

• Look for errors related to importing security settings.

More info can be found here: https://adobe.ly/4lkUDtg

Regards,
Souvik.