Exit
  • Global community
    • Language:
      • Deutsch
      • English
      • Español
      • Français
      • Português
  • 日本語コミュニティ
  • 한국 커뮤니티
0

Excessive login credentials

New Here ,
Apr 10, 2020 Apr 10, 2020

Everyday, at least once, I have to login to adobe on my desktop using my email...then I am texted a six digit PIN.  Once I insert the correct PIN, I can put in my password and continue working.  Every...single...day.  This can't be normal.

TOPICS
General troubleshooting
229
Translate
Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Expert ,
Apr 11, 2020 Apr 11, 2020
LATEST

Hey nate,

 

See here on how to disable two-step verification: 

 

Verify that if your AdobeID consists of an email address that belongs to Gmail, Facebook or Apple, see if by disabling the two-step verification process from those accounts resolve the issue. For example, you can set your email account with those providers to skip thet two-step verification as well, OR, select to trust the computer device that you normally use to login to Adobe.   

 

If this doesn't work, and if you have alternate email addresses in your  Adobe user account profile, verify that your AdobeID is associated to the primary primary email address(the one that you subscribed with when you purchase your Adobe Acrobat subscription).  Conversely, you may try and use a secondary or alternate email for troubleshooting purposes as suggested by Abambo in this old thread where a user said it had the phone number changed: https://community.adobe.com/t5/get-started/2-step-verification-my-phone-number-has-change/td-p/10627... 

 

In addition, if you suspect this could be related to web browser or a specific Adobe landing page see this discussion:

 https://community.adobe.com/t5/get-started/2-step-verification-quot-don-t-ask-me-again-quot/td-p/986...  

 

See more here: https://helpx.adobe.com/manage-account/kb/account-password-sign-help.html  and re-verify with these other links:

 

 

NOTE: To see afull list of which websites support 2FA and categorized by industry see here: https://twofactorauth.org/

 

 

Translate
Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines