Export to JPG Not Working

[davymac25]

Hi,

I have the latest version of Acrobat Pro DC.  Previously, I've been able to perform a save as on a PDF and choose JPG to convert a PDF to JPG.  Now, I do not have any options when doing a save as (can only resave as PDF).  I attempted to export the PDF to a JPG, and everything seems OK, but the JPG format is not recoginzed by any of my programs.  The exported JPG can be opened in Photoshop, but none of my other programs are compatible with this JPG (Windows photoviewer, ACDSEE photoviewer and most importantly for my work AutoCAD does not recognize the JPG).  Given this has been a basic function I've been using for years on various Adobe programs this is very frustrating.  Any help would be appreciated.  

[Bernd Alheit]

What settings does you use for the conversion?

[davymac25]

I have not changed any of my settings, so presumably default.  

[Bernd Alheit]

Can you share one JPEG file?

[try67]

Go to Edit - Preferences - Converting from PDF - JPEG and post a screenshot of the settings selected in that dialog.

[Philipp4242]

Hi, just an idea: Did you try to use an online converter like https://converter.app/pdf-to-jpg/ to check if your PDF can be exported to JPG? If it also fails there, it is likely that something is wrong with your file...

[Philipp4242]

Hey, just and idea: Did you try to use one of these online tools to convert your PDF to JPG? If it also fails there it is likely that something is wrong with your file...

[Abu Rahat Sabir · Accepted solution]

It looks like it's a setting in the Security (Enhanced) tab. 
Go to Edit > Preferences >  Security (Enhanced) and clear the check box Enable Protected Mode at startup. 

[S. S]

Hi @quirky_personality5EB6,

Hope you are doing well.

Basis your observations and the results on your previous post, I am marking your statement as a correct answer for future users to use as a reference.

-Souvik