Exporting Excel to PDF breaks internal links

[jkarisZIS]

Hi!

We have an issue that just popped up with exporting an Excel workbook with Internal and External links to a PDF. The Internal links all get removed, but the External links remain int he PDF.

We have the latest version of Acrobat DC and Office365. Windows 7 Enterprise 64bit.

I've seen a few discussions on this over the past year, with no real solution. And it was working for us a few weeks ago, so I am guessing either an Adobe or Office365 update broke the functionality.

Any suggestions?

[Amal.]

Hi @Metafa

Hope you are doing well and thanks for reaching out.

Have you tried the steps suggested in the starting of this discussion?

What is the workflow/steps you are doing to export the Excel file to PDF? A small video recording of the same would be very helpful for more clarity.

Also make sure you have the application updated to the recent version 23.08.20470. Go to Help > Check for updates and reboot the computer once and check.

Let us know how it goes.

~Amal

[Metafa]

Hi Amal,

We tried every possible way.
Read carefully what I write, your specialists have spent days on my computer trying to solve it without success. Please don't point me to a video if ADOBE itself doesn't know how to do it (open my case).

Once again, we paid for a product that doesn't do what the previous version did. ADOBE cannot provide a solution in 4 years.

I would like my money back until you offer me a solution. In the meantime, I will look for software that does have this function. If I find it you will hear about it.

David

[Bernd Alheit]

Open the Excel file in OpenOffice and export it as PDF.

[radeks47009792]

Hello people.

I work as an end-user IT support at Škoda Auto and I am currently dealing with the same problem as everyone else.

Our user who used on the old MS Office 2010 Standart with Adobe Acrobat 2010 and was always successful when converting from MS Excel to PDF. After getting a new machine with Office 2016 and Adobe Acrobat 2017, however, the ability to export functional links in pdf files was lost.

That's why I started testing and contacted Microsoft Support.

Personally, I tested MS Office 2010, 2013, 2016, and I can say that link conversion from 2013 above does not work. I've tried all the recommended settings for a successful conversion. I can say that I have tested all of these versions separately and then with the available versions of Adobe Acrobat (2010, 2011, 2015, 2017). Unfortunatelly, except for the first election.

The MS Office 2010 version is the only one that works reliably with any Adobe Acrobat version.

However, support for MS Office 2010 is coming to an end soon. That is why we are looking for a solution.

This whole matter has several specifics. Microsoft has admitted that even if it allows you to save files to PDF, it is just an "additional feature" and knows the problem. Additionally, he admitted that even MS Office 365 does not. He further noted that modifying and interfering with the problem-solving program would probably bring more problems than good.

The conclusion of this communication and the recommendation of Microsoft Support is that MS Office has never been functional for this transfer. And he referred me to Adobe, whose Acrobat sw is used in our country. I totally disappointed. I expected that if this feature is available, it will work 100%.

If anyone knew about a solution to this problem, I would be very happy to share it.

The way I use some other third party swap does not come smart, but I will take my gratitude for any tip.

Radek