Extract Quick Tool Button Not Working

[jeffp99056609]

Hello,

We have Adobe Acrobat DC, and the Extract Quick Tool Button has suddenly stopped working.  I can add or delete it, but nothing happens when I click the button to extract pages.  The Insert button works.  Anyone else experiencing this issue?  Any recommended solutions?

Thanks!

Jeff

[Bernd Alheit]

Can you extract pages at Organize Pages?

[jeffp99056609]

Yes, that function is working properly.  I work for a very particular attorney, and the button not working is driving her nuts, otherwise, I would tell her to use Organize pages.  Thanks for the response!

[Scott24974089nqof]

I started having the exact same issue 2 days ago.  The button is there, but doesn't work.  I can extract pages by going through opening the View - Tools - Organize Pages - Open way or clicking on Organize Pages on the rightside toolbar way, but the quick tool does nothing.  I have Adobe Acrobat Pro DC and it just did an update today even and I did a restart.

[Amal.]

Hi there

Hope you are doing well and sorry to hear that. This issue is already reported to our engineering team, and they are working on it to find a fix.

We will share the update as soon as we get any news from them

Regards

Amal

[Jacob_Mc_Nissan]

Any updates on the Fix?

[Collector15]

Following.

All of the users in our office are having this same issue.  We are also seeing some performance issues with documents that are larger than 50 pages.  What took 2-3 seconds to open before is now taking 3-5 minutes.

[TWTKY]

Following, mine started doing this today 😞 

[Collector15]

I talked to support and got the following response.

I would like to inform you that the "Extract tool issue" is a reported bug(ADC-4365379) under the latest release. This will be fixed in the next release( July release) of Acrobat.

[BRMcBratney]

Having the exact same issue here.  Here's hoping to a fast fix to the July release.  Very annoying, glad am still able to use the Organize Pages feature to do the extractions though.

[FredGreco]

Same issue for me. Glad to see it is a bug that will be fixed.

[default6chorg9nda6z]

Same issue for me - started maybe 2 days ago.  Looking forward to Adobe update.  Thank you.

[Swenny27]

Can someone confirm the Extract Quick Tool works the same way as dragging and dropping pages onto the Desktop from the Organize Pages screen?  Or is this a different bug with version .20142?  Thanks

[jasonr82877288]

Same issue as others. Thank you.

[Jay5CB9]

We are having the same issue. Just started this week.

[Amal.]

Hi there

Hope you are doing well and sorry to hear that. This issue is already reported to our engineering team, and they are working on it to find a fix.

We will share the update as soon as we get any news from them

Regards

Amal

[Amal.]

Hi there

Hope you are doing well and sorry to hear that. This issue is already reported to our engineering team, and they are working on it to find a fix.

We will share the update as soon as we get any news from them

Regards

Amal

[kylem99012514]

When is this update happening?

[mary5FD4]

they are very busy with new product development and will get on this as soon as their schedule permits. new product trumps 14.99 per month subscription fee.

[wsp13]

I downloaded the July update today.  The extract button in the quick tools menu is working again!!

Open a PDF file.  Then go to the header in the top left corner of your PDF listed as "Help".  Click on "Check for Updates" in the "Help" header.  The July update should be waiting for you to download. 

[mary5FD4]

that was quite a hefty update.

do you know if updates normally happen automatically? or is the onus on the customer to check for updates?

and yes, the extract button is working again.

[Josh Stoker2]

We are also having this issue, after reinstalling Acrobat Pro, the quick tools that had been setup on the previous install were reloaded. Anyone know where these files are stored so I could try a proper fresh reinstall?

Thank you,

[Dane25135693gjzg]

Having this issue here too, what a weird thing to stop working.... seems like a basic function of the program. 

[CindyShields]

I am having the same problem. I rely upon that tool and the menu shortcut and it's frustrating to have to use pull-down menus to use this function

[Felecia0900]

I am having the exact same issue.

[wsp13]

My extract button in quick tools stopped working after the June update.  Any idea when this will be fixed or a work around?