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13

Extract Quick Tool Button Not Working

New Here ,
Jun 21, 2022 Jun 21, 2022

Hello,

We have Adobe Acrobat DC, and the Extract Quick Tool Button has suddenly stopped working.  I can add or delete it, but nothing happens when I click the button to extract pages.  The Insert button works.  Anyone else experiencing this issue?  Any recommended solutions?

Thanks!

Jeff

 

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General troubleshooting
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1 ACCEPTED SOLUTION
Adobe Employee ,
Jul 14, 2022 Jul 14, 2022

Hi there,

 

Hope you are doing well and sorry to keep you waiting.

 

Please try updating the application to the new version 22.1.20169 now available and see if that works for you. Please go to Help > Check for updates and reboot the computer once.

 

You may also download the patch manually from the link https://www.adobe.com/devnet-docs/acrobatetk/tools/ReleaseNotesDC/index.html

 

Let us know how it goes.

 

Regards

Amal

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Community Expert ,
Jul 06, 2022 Jul 06, 2022

You can extract pages at Tools > Organize Pages.

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New Here ,
Jul 06, 2022 Jul 06, 2022

This is so inconvenient. When will the fix be released??

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Community Beginner ,
Jul 07, 2022 Jul 07, 2022

Chiming in to add my voice to the list.  Alas, as of 7-7-22, it hasn't been patched for a fix.  EXTRACT through Organize Pages is like...how many extra clicks?

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New Here ,
Jul 07, 2022 Jul 07, 2022

A quicker path is to open the document, click Tools and "Orgnize" which will start with the open document. 

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New Here ,
Jul 07, 2022 Jul 07, 2022

Right, but with the Extract Quick Tool Button, you only need to click twice.

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Community Beginner ,
Jul 07, 2022 Jul 07, 2022

Same problem here.  July 7th and still no fix.  Very frustrating.

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Community Beginner ,
Jul 08, 2022 Jul 08, 2022

Same issue here. 

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Community Beginner ,
Jul 08, 2022 Jul 08, 2022

agree, mine stopped quite recently too.

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Community Beginner ,
Jul 08, 2022 Jul 08, 2022

it's already a clunky chopped up version of what used to be a seamless software back around 5.0 or so. this glitch may be the beginning of a deprecation. who knows. adobe is not making it smarter or easier to use.

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Community Beginner ,
Jul 11, 2022 Jul 11, 2022

Same issue that just started today 7/11/2022.  Our IT people uninstalled and re-installed the software and still doesn't work.  

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Community Expert ,
Jul 11, 2022 Jul 11, 2022

It is a bug of Adobe Acrobat DC.

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Community Beginner ,
Jul 11, 2022 Jul 11, 2022

Yes I can see that.  I was adding my comment so they are aware that this is still an issue.  Last I can see in this thread was that there would be a fix in July.  Here it is July and I am just seeing this issue happen to me, apparently this has not been fixed yet.  I have the current version of Adobe Acrobat DC, no updates available

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Adobe Employee ,
Jul 14, 2022 Jul 14, 2022

Hi there,

 

Hope you are doing well and sorry to keep you waiting.

 

Please try updating the application to the new version 22.1.20169 now available and see if that works for you. Please go to Help > Check for updates and reboot the computer once.

 

You may also download the patch manually from the link https://www.adobe.com/devnet-docs/acrobatetk/tools/ReleaseNotesDC/index.html

 

Let us know how it goes.

 

Regards

Amal

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New Here ,
Jul 14, 2022 Jul 14, 2022

Worked for me, thanks!

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Community Beginner ,
Jul 14, 2022 Jul 14, 2022

Mine updated on the 12th and has been working great.  Thanks!

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Community Beginner ,
Jul 14, 2022 Jul 14, 2022

It works now, thanks!

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Explorer ,
Aug 02, 2022 Aug 02, 2022

Adobe Acrobat DC on my Mac is updated to 22.1.20169 but the problem with the Extract quick tool button still exists. When clicked, it generates an "open file" dialog box -- where the only thing that can be done is to open a file on my computer (!!) 

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Adobe Employee ,
Aug 03, 2022 Aug 03, 2022
LATEST

Hi there

 

We are sorry to hear that. Please try to reset the Acrobat preferences as described here https://community.adobe.com/t5/acrobat-discussions/how-to-reset-acrobat-preference-settings-to-defau... and check if that works.

 

Also, try to create a new test user profile with full admin rights or enable the root account in MAC and try using the application there and check.

 

Regards

Amal

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