Fast Web View setting for Large PDFs changes from Yes to No after saving

[paul_1621]

Does anyone have any ideas to to resolve a problem with the Fast Web View setting changing from Yes to No after saving and reopening the PDF? This only seems to happen on large PDFs (5-10K pages, 40-70MB)

These PDFs also need to be secured as well.

[creative explorer · Accepted solution]

@paul_1621  did you try using Acrobat Preferences? Command K (MAC) or Control K (PC)

• Go to Edit > Preferences > Documents.
• Ensure that "Save As optimizes for Fast Web View" is selected. If it is already selected, try deselecting it, saving, and then re-selecting it.
  
  

[paul_1621]

Thank you for the suggestion.

Several of us keep experiencing this problem. Somehow, the Fast Web View value changes after it is initially set to Yes. Upon reopening the file it mysteriously flips to No. 

We've tried every combination of steps we can think of. I suspect this is an Adobe/Microsoft bug.

[Meenakshi Negi]

Hi paul_1621,

Thank you for reaching out.

As the option is still flipped to No, can you please share the screen recording showing what happens when you enable the option? 

Please share the Acrobat and OS versions on the machine. Also, let us know if you use a personal or work machine. We will check this. 

Thanks,

Meenakshi

[paul_1621]

Thank you Meenakshi for offering to dig into this matter!
I've tried on my work PC (Window 10, 16GB RAM, Adobe Pro)

(I've also tried on my personal PC (Windows 11, 32GB RAM, Adobe Pro)
I will add screenshots of the process we follow shortly.

[paul_1621]

I don't know what it is about this particular PDF that we keep struggling with. I've secured and optimized files twice this size without incident.

Here are all the screen shots in the exact sequence they were performed.
Initial Settings:

After Securing the PDF:

File Save-As (to optimize and set Fast Web View to Yes):

Fast Web set to Yes (before closing the PDF):

Newly saved file (reduced in size):

After closing and reopening that exact same file:

[creative explorer]

@paul_1621 before you start to open and use the Acrobat. Go into the preferences first. 

• Command K (MAC) or Control K (PC)
• Do the changes, Go to Edit > Preferences > Documents.
• Ensure that "Save As optimizes for Fast Web View" is selected. If it is already selected, try deselecting it, saving, and then re-selecting it.
• Click on OK
• And in your case, maybe restart Acrobat and go back into the preferences to making sure that the 'Fast Web View' is on.

Typically, you wouldn't need to restart Acrobat.