Fichiers PDFMAKER manquants

[reginaldf69480698]

Bonjour,

J'utilise Acrobat DC Pro sous windows 10, je l'ai acheté ce matin et le logiciel ne peut pas créer de PDF.... un comble.

J'ai l'erreur suivante en création à partir d'un document ou en conversion à partir du clic droit: "Fichiers PDFmaker manquants".

Y a t'il un support en ligne? Quelqu'un a t-il rencontré ce problème?

Cordialement,

[reginaldf69480698]

J'utilise Office 365.

[AnandSri · Accepted solution]

Hello Reginaldf,

We apologize for the inconvenience caused, as per the description above, you are getting an error message "PDFMaker is missing" when trying to create a PDF from Office application, Is that correct?

Please check for any pending updates of Acrobat from help>check for updates, reboot the machine after installing any updates and see if this brings any difference.

Make sure that you have all the latest updates installed for the Operating system and the Office 365.

You can also refer and try the suggestions from the following Adobe articles Fix PDFMaker unavailability in MS Office

Troubleshoot Acrobat PDFMaker issues in Microsoft Office on Windows

If you still experience any issue, please help us with the following piece of information so that we can assist you in a better manner:

• Dot version of Acrobat installed? To identify refer to Identify the product and its version for Acrobat and Reader DC

Let us know how it goes and share your findings.

Regards,

Anand Sri.