Fields Misaligned Line Up When Printed

[Alliosaaa]

Hi there!

I am completely stumped by this issue and am really hoping I can get some help!

We have a PDF form that is printed onto a bank contract (8.5" x 17"). I painstakingly laid out each field on a blank PDF page so that it would print correctly onto the contract, and it has been working for the better part of a year.

Today I received a call saying that for some reason, the contract is no longer printing correctly. A salesperson sent me a scan of the document, which showed the fields at the top of the page printing too low, the fields in the middle printing perfectly, and the fields at the bottom of the page printing too high. Below screenshot shows a portion of that scan. The last number ($34,789.00) should be on the line "Amount Financed".

I adjusted the fields accordingly, but upon testing it, I found that everything I adjusted was then off by a line in the other direction. (I tested this on an old contract, so please excuse the state of the scan):

I then printed the original document that has always worked, and it printed just fine:

It seems to me that my original still works just fine, and the salesperson's printer (or their version of Reader, which I have yet to confirm) is doing something wonky. Could this possibly be a problem with printer speed? If it grabs the page too fast, could that cause the fields to be misaligned? Any advice would be greatly appreciated!!

[Dov Isaacs]

Without knowing exactly what that salesperson is using to open, fill (?), and print that PDF form from, we can't help here.

We do know that a number of non-Adobe PDF readers have particular problems with PDF forms. For example, Apple's Preview application is known to corrupt forms.

If the problem is occurring with something other than Adobe Reader or Acrobat, advise the salesperson to switch to at least Adobe Reader with a fresh copy of the form and see if the problem reoccurs.

          - Dov

[Alliosaaa]

Thanks for your reply! The form is opened, filled and printed all within Reader. I don't have the exact version the salesperson is using but I am working on getting that information. Is there perhaps a recent update to reader that could affect printing? This document has performed well for the better part of the year, and all of a sudden it's not behaving as expected with no changes to the document or printer.

[Dov Isaacs]

At Adobe, we are not aware of any problems with forms printing with any recent versions of Acrobat or Reader.

It might be helpful if you can post a sample of the form for us to examine here at Adobe.

          - Dov

[Buzz23413289a5sk]

I have the same problem as noted above... I have a pre-printed freight bill that I painstakingly populated the scanned form with fillable fields… saved as a master and use to fill out on a laptop and print to a laser printer in my big rig truck… the top 1/3rd of the form prints a good 1 full line below where it should. Then the middle 1/3rd; prints exactly where it should in those fields, and finely in the bottom 1/3rd of the form; ½ line above where it should be printing.

I have the current update of the pdf form maker from adobe (updated just last weekend). I keep my drivers updated and I am a bit upset at this point.

Buzz

Black Dragon Transport, LLC

[Abambo]

No, I do not think that this can be something with printer speed or similar. Modern printers and printing sub-systems are basically working as page printers. They compose a page in-memory (either computer or printer) and print that out.