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file scomparsi

New Here ,
Jan 31, 2023 Jan 31, 2023

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Buon giorno. Dal mio cloud di Acrobat sono scomparsi alcuni file. Nessuna traccia da nessuna parte, e le cartelle risultano vuote. Ho provato a vedere sul server di Adobe e niente ! C'è qualcuno che possa aiutarmi a capire cosa può essere successo ?

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General troubleshooting

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Adobe Employee ,
Jan 31, 2023 Jan 31, 2023

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Hi @Giuseppe28185809hxdk 

Sorry to hear about the trouble caused.

It seems you are looking for the file on document cloud storage, and all of them are missing. Is that right? 

Have you had a chance to look for the files on the Document Cloud web https://acrobat.adobe.com/link/home/ 

Also, ensure that you are Signed In using the correct email address. In case of an email mismatch, you would be unable to load all your documents saved earlier. 

 

Thanks,

Akanchha

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New Here ,
Feb 01, 2023 Feb 01, 2023

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Mi spiace ma ogni tentativo fin'ora è stato inutile

GC

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Adobe Employee ,
Feb 02, 2023 Feb 02, 2023

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@Giuseppe28185809hxdk 

 

By any chance, were the files deleted mistakenly? If yes, then there's no chance of retrieving them. If not, then it could be they were not saved correctly or not synced with the email.

Please check the email used for sign-in. Is it the correct one?

 

~Akanchha 

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