File Will Not Open. Invalid Color Space Error

[kbechtle116]

Good Morning,

I have been supplied a pdf file by a client for a print job. When I attempt to open the file in Acrobat Pro I get an "Invalid Color Space" error. I can open and view the file in Firefox. I have tried saving the file from Firefox, but I get the same error once I try and open the newly saved file.

Is there another way around this problem other than requesting the native files?

Mac OS 10.15.7, Adobe CC Acrobat Pro.

[AkanchhaS]

Hi @kbechtle116 

"We apologize for the delay in response."

 When you try to view a PDF file in Adobe Reader or Acrobat, you see the following error:

"There was an error processing a page. Invalid ColorSpace."

Solution: 

If you are attempting to open the file through a browser (that is, from an Internet site), try to download the file to your local computer. Then, open it locally using Adobe Acrobat or Reader. Check the file properties and see if a non-Adobe application was used to create the PDF file.  

Please refer to the help article for more details: https://helpx.adobe.com/acrobat/kb/invalid-colorspace-error-pdf-file.html#languageNavigation 

Thanks,

Akanchha 

[JoshuaOfficeManager]

I have the file downloaded and it still doesn't open - get the same Invalid ColorSpace error.

[AnandSri]

Hello Joshua!

I hope you are doing well, and thanks for reaching out to us.

Could you please provide more details about the issue? Are you receiving the same error message that says "Invalid ColorSpace error"? Is this problem occurring with all PDF files, or just one specific PDF? Are you using a Windows machine or a Mac, and what is your operating system version? Additionally, are you trying to open the PDF in Adobe Acrobat or in the free Acrobat Reader application?

Ensure you have the latest version of Adobe Acrobat or Reader installed. From the Menu > Help > Check for Updates, check for any pending updates, install any available updates, and restart the machine.

Have you tried all the suggestions mentioned in this article: https://adobe.ly/4jm5em5

If yes, and you have Acrobat installed, use PDF Optimizer in Acrobat Pro: see this article for detailed steps: https://adobe.ly/3YCBtW7

Apply Preflight Fixups: In Acrobat Pro, go to All Tools > Print Production > Preflight. Use the Preflight tool to identify and fix color space problems. If possible, regenerate the PDF using an Adobe application, ensuring that standard color profiles are used.

Let us know how it goes.

Thanks,

Anand Sri.

[JoshuaOfficeManager · Accepted solution]

I have an Adobe Acrobat Pro subscription and it only affected pdfs I created using another app on 4/22 and 4/23. It's an app that I use in my work and always print pdfs - and those were still accessible.  I tried looking for the Adobe Optimizer but wasn't able to locate it.

That led me to delete the inaccesible pdfs and redo them using the same procedures, and still wasn't able to view them. I then deleted those and tried again. The process the other app gives me includes the option to "Export settings" and I usually check "PDF/A" when creating the pdf with the app. This time I chose to NOT export any settings, and it worked. Not sure why I had to eliminate that step of not choosing to export settings, but I didn't see any differences in the product, so I'm good.

[AnandSri]

Hello!

Glad to know that the issue got fixed, and thanks for sharing the steps that worked for you. Feel free to reach out if you need any assistance.

Thanks,

Anand Sri.

[jonidlecrash]

I also have this problem but it is on a file I have already downloaded, so the solution offered does not help. It happens when I detach the portable external drive I save my files onto. When I reattach it, Adobe won't let me save or save as. I can't even explore other options because the 'Invalid ColorSpace' pop-up reappears every time I click 'OK' - I have done this 100+ times and it reappears every time within seconds - so I can't do anything else in Adobe.