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Fill & Sign has disappeared!

Community Beginner ,
Feb 01, 2023 Feb 01, 2023

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Hello, 

 

The Fill and Sign tool has completed disappeared from my Acrobat. It is a new computer and I've just downloaded the latest version of Acrobat Pro from Creative Cloud. 

 

Screenshot 2023-02-01 at 4.15.38 PM.png

 

I'm working from a Macbook Pro with the Ventura OS. 13.1 

 

When I open up ANY pdf the fill and sign tool is not either in shortcuts or the menu. I checked the security settings of the pdf and all permissions to adapt or sign were allowed. I tried using the tool and using the menu, but nothing happened at all. 

 

Screenshot 2023-02-01 at 4.19.20 PM.png

 Appreciate your help. Turns a 30 sec task into a laborious task. 

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Edit and convert PDFs , Security digital signatures and esignatures

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1 ACCEPTED SOLUTION
New Here ,
Sep 06, 2023 Sep 06, 2023

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Hey, for anyone wondering I found the fix for the missing Fill and Sign.  Go to edit > Preferences and go to language. From here ensure that it is set to OS, for me it was Arabic and English, restart the application fully and boom. Fill and sign reappeared. 

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Adobe Employee ,
Feb 01, 2023 Feb 01, 2023

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Hi shaunm7100783,

 

Thank you for reaching out.

 

Please try updating the application to the latest version (22.003.20314). In Acrobat, go to Help > Check for updates.

Check if that makes any changes.

If that does not resolve the issue, let us know if it disappeared after the last update.

Let us know if the option doesn't appear. We will get this investigated.

 

We will be waiting for your response.

 

Thanks,

Meenakshi

 

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Community Beginner ,
Feb 01, 2023 Feb 01, 2023

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Hi Meenakshi, 

I followed those instructions and installed an update. Sadly, it has not resolved my issue. Still no sign of the tool and I can't activate it manually. 

 

Await further instruction. 

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Adobe Employee ,
Feb 01, 2023 Feb 01, 2023

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@shaunm7100783 

Thanks for checking that. Try this further step:

Run this cleaner tool to remove the existing installer and application’s file traces:

https://www.adobe.com/devnet-docs/acrobatetk/tools/Labs/cleaner.html

Download the Acrobat installer from here:

https://helpx.adobe.com/acrobat/kb/acrobat-dc-downloads.html

 

Let us know if you still don't get the tool back.

~Akanchha

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Community Beginner ,
Feb 01, 2023 Feb 01, 2023

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I did not get the tool back. It doesn't show when I search, it isn't in the tools section and nothing happens when I try manually through the signature icon or the E-sign category in the top navigation. 

 

Truly baffling. 

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Community Expert ,
Feb 01, 2023 Feb 01, 2023

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@shaunm7100783 

 

Can you tell us what you see when you use the scroll bars to scroll down?

 

538C5EDB-51A9-4D03-992E-E02C6CE49E79.jpeg

 

Jane

 

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Community Expert ,
Feb 01, 2023 Feb 01, 2023

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@shaunm7100783 

Also: what happens when you start to type "Fill & Sign" into the Search box at the top?

 

janee_0-1675274838661.png

 

Jane

 

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Community Beginner ,
Feb 01, 2023 Feb 01, 2023

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Here is the bottom half of the tools screen and what happens when I search for Fill. 

Simply isn't there. Going to try the cleaner tool now. 

Screenshot 2023-02-01 at 10.59.57 PM.png

Screenshot 2023-02-01 at 10.58.59 PM.png

  

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Community Expert ,
Feb 01, 2023 Feb 01, 2023

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@shaunm7100783 

 

It was worth a try — sorry it didn't work in your case.

 

When you click the dropdown arrow next to a tool, you have the option to remove it. I searched, but couldn't find a way to get it back if it is removed accidentally, which seems a bit odd. If there is a way and I missed it, maybe staff will let us know. If not, we can add it as a feature request to User Voice.

 

Jane

 

 

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Adobe Employee ,
Feb 07, 2023 Feb 07, 2023

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Thanks for the details @shaunm7100783 

To investigate further, please try one more step. Create a Root account on Mac and launch the application on that.

 

If it still doesn't work, share the logs to discuss with our engineering team. 

Please collect the Adobe CC logs https://helpx.adobe.com/creative-cloud/kb/cc-log-collector.html. Share them by uploading them to cloud storage (any)

 

~Akanchha 

 

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Community Beginner ,
Aug 07, 2024 Aug 07, 2024

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Nope. Doesn't work. Every single time this junk updates, my signatures dissapear. Adobe needs to fix this.

 

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New Here ,
Dec 19, 2024 Dec 19, 2024

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LATEST

I think I have the same issue. I still have fill and sign but the signature that I save keeps disappearing everytime the software updates. 

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New Here ,
Sep 06, 2023 Sep 06, 2023

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Hey, for anyone wondering I found the fix for the missing Fill and Sign.  Go to edit > Preferences and go to language. From here ensure that it is set to OS, for me it was Arabic and English, restart the application fully and boom. Fill and sign reappeared. 

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New Here ,
Dec 20, 2023 Dec 20, 2023

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Hello! Just to confirm I have two more cases with that issue. It was solved by changing the Language to the same as OS as previously commented.

I've lost so much time: removeing user from Adobe Admin console, recreating, adding proper license; nothing. Then uninstalling Adobe twice, completely, still nothing...

Thanks for the support in the community, this has been of great help.

This is a quite a big/strange bug indeed... Adobe needs to fix this 😉

Kind regards!

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New Here ,
Jan 08, 2024 Jan 08, 2024

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this worked for me too - thanks for the solution

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Community Beginner ,
Aug 07, 2024 Aug 07, 2024

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Nope . Didn't work.

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New Here ,
Feb 06, 2024 Feb 06, 2024

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This worked for me too. I don't know how you found this fix, but I feel that Adobe should pay you a bounty.

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New Here ,
Feb 17, 2024 Feb 17, 2024

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it's not working for me, any other idea?

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New Here ,
Mar 01, 2024 Mar 01, 2024

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If you're on Windows, it's Menu -> Preferences. Then language same as OS. Then close and restart Adobe.

It worked for me. Thanks for the tip.

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New Here ,
Feb 27, 2024 Feb 27, 2024

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Still the same issue in Feb 2024. Installed the latest Acrobat and Fill and Sign was missing, after setting the language as "same as OS" it just magically reappeared. Completely absurd that Adobe still hasn't fixed such a serious bug after several months.
If it weren't for your solution my only choice would have been to download & installed a pirated previous version of Acrobat, as signing PDFs is something I need to do almost every day.
Wake up Adobe!

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New Here ,
Mar 06, 2024 Mar 06, 2024

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March 2024.

It didn't work for me 😞

Eti330257139urx_0-1709731991904.png

 

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New Here ,
Mar 07, 2024 Mar 07, 2024

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March 7th 2024. DOES NOT WORK. The biggest load of BS is the fact that I JUST signed a doc with my saved signature and then opened another doc after and it was gone. Unreal. This is THE ONLY REASON I USE THIS PROGRAM ADOBE. THE ONLY REASON. Stop making your customers your unpaid QA team.

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New Here ,
Mar 18, 2024 Mar 18, 2024

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Hi All,

We just had same issue with latest adobe DC reader deployment, luckily only with few users

 

Disabling the new acrobat reader from Menu brought fill&sign back

 

Hope it helps someone

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New Here ,
Mar 19, 2024 Mar 19, 2024

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I have just had the same issue. Open a document in Acrobat. Get a message that the program has been updated and I need to reboot. Reboot. Open document again in Acrobat. No sign of "Fill & Sign"as an option except in "Customise Toolbar", where nothing that I try o change allows me to "Save""all I can do is "Cancel."

Language preferences were messed-up and hitting the "Help"button takes me to a page in Arabic!

Adobe are (removed) with their new "look & feel" of the UI. I can not even see what version of the program is now installed.

Does look as though they have finally moved to a 64bit version...

 

Like other commentators, the "fill and sign" facility is one of the few reasons I have for paying for an ever increasingly expensive subscription.

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New Here ,
Mar 30, 2024 Mar 30, 2024

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This just worked for me with version 2024.001.20615

would never have found that!

 

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