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Fill & Sign not working

New Here ,
Mar 24, 2023 Mar 24, 2023

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The fill & sign button is not working on both of my computers.
When I click on the sign button, nothing happens. The request e signature link doesn't work as well.
It works online but not with the application.
I tried installing, reinstalling, updating,acrocleaner, adding my adress email in preferences identity.

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Edit and convert PDFs

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correct answers 1 Correct answer

Community Beginner , Apr 27, 2023 Apr 27, 2023

Try going to Programs and Features. Selecting acrobat and hit change.

 

Make sure the language is set to just English and not English with Arabic support.

 

Worked for me

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Adobe Employee ,
Mar 24, 2023 Mar 24, 2023

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Hi @Mathieu290463377a57 

Hope you are doing well and sorry to hear that

What is the version of the Acrobat DC you are using? To check the version go to Help > About Acrobat and make sure you have the recent version 23.01.20093 installed. Go to Help > Check for updates and reboot the computer once.

Also, try to repair the installation from the help menu (Win Only) and see if that works.

Please try to reset the Acrobat preferences as described here https://community.adobe.com/t5/acrobat-discussions/how-to-reset-acrobat-preference-settings-to-defau...

You may also try to create a new test user profile with full admin rights in Win or enable the root account in MAC and try using the application there and check.

If it still doesn't work, please remove the application using the Acrobat cleaner tool https://www.adobe.com/devnet-docs/acrobatetk/tools/Labs/cleaner.html  , reboot the computer once and reinstall the application using the direct link
https://helpx.adobe.com/acrobat/kb/acrobat-dc-downloads.html

 

 

Regards
Amal

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Community Beginner ,
Apr 27, 2023 Apr 27, 2023

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Try going to Programs and Features. Selecting acrobat and hit change.

 

Make sure the language is set to just English and not English with Arabic support.

 

Worked for me

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Community Beginner ,
Mar 05, 2024 Mar 05, 2024

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Where is Program and Features on Mac?

 

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