Fillable Form Loses Data

[northsea]

Hi,

Using Acrobat DC, I created a long fillable form and followed the procedure to allow clients to enter their data.  I tested it (using Acrobat DC Reader) and made sure the data was still there after saving, exiting and going back into the form.  The first client I sent it to has lost all of the data they entered.  They can save the form, but when they go back in none of the fields have data in them.  I have the latest version of Acrobat DC and the client was using Acrobat DC Reader on a pc.

Any help would be much appreciated.

[try67]

Are you 100% sure they're using Adobe Reader to view the file? Many people thing they do, when in fact they don't.

The most common cause for this issue is using a browser plugin instead of Reader. Ask them to full-window screenshots of the application they use to view the PDF file.

[try67]

PS. Assuming your clients will use Reader DC you don't need to apply the Extended Reader Rights to your file for it to be savable by them.

[northsea]

Thanks a lot for your reply.  I'm going to see them tomorrow, so I'll be able to find out what they were using to edit the file and I'll let you know.