Fixing PDFs with Acrobat created by Canva, text dropping out at print

Report · Oct 06, 2025

This has been happening more and more lately. Maybe its Canva glitch I am not aware of? I will have clients send me PDF's that they make in Canva that look fine on screen. When I send to print, some text will drop out. Sometimes its full paragraphs and other times its just a few words.

Ive tried using Acrobat to optimize and resave the PDF, save as a different type of PDF, even dropped the PDF's into InDesign and make a new PDF from that. Each time, everything looks ok on screen but the issues happen after printing. The only common thing I have found is that these PDF's are created from Canva. The only work around I have found is to convert all the pages to JPGs and make into a new JPG based PDF. Is there any kind of check or fix I can do with Acrobat instead of converting every PDF I receive to JPGs?

Report · Oct 06, 2025

For what it's worth, you're not the only person who's experienced this. It's not the best fix, but you've likely run across the best fix by converting problematic Canva PDFs to high-res JPEGs. Sometimes the best solution for files that choke or corrupt at the RIP is to rasterize it yourself and take that conversion out of the equation.

Do you have the same results when you print to, say, a proofing laser printer? Does it print right there? And if you do have problems, does it run the same ones when you print to different devices, or do the problems appear different on different devices? Or even worse, do you get different results when you print it again to the same device?

You might also want to try to address Canva support as well. They may have something that might fix your PDF output issues.

Randy

Report · Oct 06, 2025

Glad to know its not just me, I kind of expected that. The printers we are using are laser printers, high end Xerox full color and black machines. So even though the machines are the same brand, they are totally different models and the same happened with both.

I hate to raster every PDF that comes in, epecially booklets just in case. Lots of extra steps and kills drive space. I may just have to do that till something better comes around. Glad to know its not just me though!

UPDATE... I JUST discovered an "Embed Missing Fonts" option in the Preflight window, I never knew that even existed! I just ran it on one page that I know was giving me problems and it seemed to fix it. This might be a good fix for now but I still need to figure out what is causing it so I can relay it to my Canva clients

Report · Oct 06, 2025

DocuTechs are generally small-c catholic in how adaptable they are to processing PDFs. If you can't push that work through Xerox RIPs, that's saying something.

Do you have PitStop Pro? If you do, or similar third-party preflight software, what kind of reporting are you getting when running them through preflight?

Randy

Report · Oct 06, 2025

Hi, Can you share a sample PDF file that shows the problem, maybe we can see something in the document that helps?

Report · Oct 06, 2025

Here is one page of a booklet that is screwing up. Tried printing on several different high end Xerox brand printers and all the contact information doesnt print. The icons, objects and other text stays but that bit of info wont print.

UPDATE... I JUST discovered an "Embed Missing Fonts" option in the Preflight window, I never knew that even existed! I just ran it on one page that I know was giving me problems and it seemed to fix it. This might be a good fix for now but I still need to figure out what is causing it so I can relay it to my Canva clients