Font embedding error

[BOUCLAIR_SUPPORT]

Hi.

     I'm having an issue with Acrobat DC. A lot of people are working on a pdf document with a specific font. On one station only, I get the error " The fondt could not be embedded because the font stored on the page and the system font are encoded differently and the encodings could not be resolved".

     I already tried to reinstall the font.

     I repaired the acrobat installation.

     The issue persists on this computer only.

     Hope you guys can help me out.

          Thanks in advance

[Dov Isaacs · Accepted solution]

Two considerations:

(1)     There is a distinct possibility that your systems have different versions of the same font and that the system having difficulties has a significantly different version of the font than the one initially used to create the PDF file. For example, there are a number of different versions of Arial on different versions of Windows. And for Windows systems fonts, even if you copy the version of such a font to the system with the issues (possibly running a different version of Windows), it is possible that Windows will silently restore the font to its original version. MacOS has had similar issues.

(2)     When you say that “a lot of people are working on a pdf document with a specific font” it appears that you are really trying to do things with PDF and Acrobat that PDF wasn't designed for. PDF is primarily a “final form file format” and not a document format such as you would use in an Office document (Word, Excel, PowerPoint) or layout / graphic arts program (Illustrator, InDesign, etc.) Acrobat provides some fairly elementary text touch-up capabilities and minor graphics manipulation and fixup, but not for extensive editing. The more you muck around with trying to “edit” a PDF file, especially text, the more likely you will run into this and similar issues.

          - Dov

[Miatyank]

You did not gave any solution, and I get this message on acrobat pro. So it is good to explain why something doesn't work, but people coming here for solutions. I though everyone know this.

[Ginger35536428gd7s]

@Dove Isaacs, I'm having the same issue. Will you please provide the solution.

Thanks, Ginger

[disconnected_TOC32]

My team is facing this same issue with Times New Roman. We have a large number of files facing this issue on Adobe products on some instances. Can you please provide a solution to this?