Font issue with Acrobat Pro

[AZ2020]

I had to do a complete install of Acrobat Pro (one of the Adobe cloud files kept crashing my Windows session. I first uninstalled all Adobe products, then restarted, and did a fresh install of all Adobe products. Acrobat shows weird font. Left image is what it looks like, the right image is what it should look like:

I tried installing the Acrobat DC Reader and font package, same issue with DC Reader.

How do I fix?

[ls_rbls]

Is this file the only one that beahves like this or is this happening with  every PDF?

Also, what was this file created with? Is it a PDF that was generated from a scanned  document?

See if maybe, in the case that this is a scanned document, that the new PDF that generates during the PDF conversion is not changing the fonts during file optimization.

[AZ2020]

Only some PDFs created by my contacts in Europe. If I open their PDF in Microsoft Edge, it opens just fine - the image on the right. If I open it in Acrobat, it's garbage.

Also BIG, MEGA FAIL to Adobe for posting my email instead of my configured screen name.

They need to fix this, but I can't talk to anyone there that can help. Can a moderator step in? PLEASE??

[ls_rbls]

Yes a moderator should've caught that.

You can click down below where it says "More" and select report.

You can also change that preference in your account's personal settings.

See my slide below:

[AZ2020 · Accepted solution]

Yep, I went there, and this is what it tells me. But every time I post, it uses my EMAIL instead. Tried a couple different browsers, no luck. If you can change yours let me know how you do it so I can try. The intuitive way you showed above I already tried without any luck. You'd think these Adobe folks would have their act together on something this simple!!

[AZ2020]

Will Adobe be competent enough to solve EITHER one of these two issues reported???

[ls_rbls]

Is my email also displayed?

[ls_rbls]

I can still see your email.

I can think only of two work arounds:

• Go here https://account.adobe.com/profile  and make sure that the Account name information is different from the name to be used in the community forums.
• Also, if you're signing in with via google instead of using your AdobeID, Google make this information publicly accessible.

But see if my first suggestion resolves this email issue.

As far as the font issue in your document, go to Edit, Preferences and disable file optimization.

Unless you're familiarized with embedding fonts and setting up preflight presets, I would recommend disabling it during import/export functions of a file...specially OCR to Searchable image scans.

If the file optimization is enabled it will replace text with its own set of fonts if it can't find the originsl  fonts that the source document was created with.

If none of these suggestions work for you, and you suspect this is a bug you can report a bug to Adobe using this wishform: https://www.adobe.com/products/wishform.html&ved=2ahUKEwiVhb729rPnAhWbQs0KHYg8DO4QFjAAegQIARAB&usg=A... 

Last, to voice the observed email issue thatis displayed in this reply window you can post to a moderator here: https://community.adobe.com/t5/community-help/bd-p/community-help?page=1&sort=relevance&filter=all 

[AZ2020]

Doesn't work. I already tried that if you read my previous post - included a screenshot. My screen name shows there, but my email is still shown publicly.

No hint yet as to the solution for the original issue posted - my Font issue.

[ls_rbls]

For the font issue,

Were you trying to perform a font extraction?

Does the creator of the source font have permissions allowing the extraction of such fonts?

As for the other issue I have shared this method in the forums before: https://www.nickromero.com/completely-remove-adobe-from-your-mac-in-2-steps/amp/ 

It has helped some mac users before when and if the CC Cleanup Tool and the Adobe Acrobat/Reader Ceanup and Repair Tool fail to remove old traces of software.

[jarod@nvironmentdesign.com]

I have the same problem and the issue is when I drag one pdf file into my pdf file. for some reason sometimes (not always) the dragged file replaces some of the fonts with random characters. I have a fix for it but you need to run it on the file once it is merged (PDF Font Error Fix). is there a way to stop this from happening upfront. I cant seem to find where you check file optimization. I did find save as optimizes for fast view.

thanks in advance for the help

P.S. here is the fix to download if needed you add it to your action wizard and import it to the manage actions tab. you then run it on the file or folder and it fixes the fonts. Hope there is a up front fix because people keep forgetting to run this before sending out

I'm using Adobe Acrobat.
You can view "PDF Font Error Fix.sequ" at: https://documentcloud.adobe.com/link/track?uri=urn%3Aaaid%3Ascds%3AUS%3Ab9188195-adb5-4775-aa35-4d57...