Full Uninstall - How to remove leftover files/programs, including genuine software integrity service?

[kash50]

I have uninstalled Adobe Acrobat, but some files/programs remain.  In particular, Adobe Genuine Software Integrity Service continues to run despite having no Adobe software installed.

How do I uninstall this service?  There does not appear to be an uninstaller available.

[kglad]

Download Adobe Reader and Acrobat Cleaner Tool - Adobe Labs

[kash50]

I have ran the clean up tool and restarted the PC.

However, Adobe Genuine Software Integrity Service is still installed and running on my machine.

This software is installed to "C:\Program Files (x86)\Common Files\Adobe\AdobeGCClient", and there is no uninstaller in this directory.

I am no longer running any Adobe software, so I don't need this software license service.

[kglad]

delete the adobe folder then.

[kash50]

I have moved the folder for now to prevent the program from successfully starting, but this is not a desirable approach.  What about components of this software left over elsewhere, in registry, in startup, etc.

Is there anyway to e-mail Adobe's technical support about this?  Do Adobe technical support staff reply on these forums?

[kglad]

using a browser that allows popups and cookies, contact adobe support during pst business hours by clicking here and, when available, click 'still need help', https://helpx.adobe.com/contact.html

[Gareth5FCB]

WOW, use an insecure browser to contact support.

Hard to be impressed by this product.

All we want is a proper uninstall routine.

[Abambo]

Please begin a secure chat session at https://helpx.adobe.com/contact.html?rghtup=autoOpen. If the chat window fails to open, or is non-responsive, use a different device to start the interaction.

WOW, use an insecure browser to contact support.

Hard to be impressed by this product.

By @Gareth5FCB

I'm using a browser for my banking and I feel very secure.

[sangeeta21]

You can refer to the video

How To Disable Adobe Genuine Software Integrity Service - YouTube

[simonl52437513]

That still leaves all that files on the system, registry etc - nothing of a clean uninstall at all!

[jasonpcochrane]

This is the uninstaller you want:

Use the Creative Cloud Cleaner Tool to solve installation problems

[SixXGate]

None of these methods fully remove the Adobe Genuine Software Integrity Service or Adobe Genuine Software Service.  This is in direct violation of user trust to leave behind services like this when all your products are installed.  This is actually part of the reason I discontinued use of your products and have begun recommending my film editors move to Final Cut.

[nthoendel]

Hey man,

Open task manager and end both Adobe Genuine Software Integrity Service and Adobe Genuine Software Service, then delete the whole Adobe folder in Program Files and Common Files. Hope that works for you I just experienced the same thing.

[Minh Đăng5C1F]

thank you so much

[Gareth5FCB]

I absolutely agree, this is very poor programming indeed.

Once all adobe products are uninstalled from control panel there should be no adobe software on the machine, there should be no adobe folder anywhere, there should be no registry entries.

Made even worse by the fact that there is still running 'Background Processes', wow that is poor.

Made even worse that it is still hapening.

I understand I can end the task and delete the folder but this is a poor approach that should have ended with windows 1, this is not even a real solution as there is still registry entries that are calling these background tasks.

I do not care that my employer has purchased an adobe licence for me, I will not be installing or recommending any adobe product while this practice continues.

[vwef25165291nidz]

These abusive companies must be sanctioned with our rejection

[vwef25165291nidz]

I never recommend installing Adobe products, I currently use another PDF editing program and everything is OK

[ls_rbls]

If this problem is experienced in a Micrososft environment, keep in mind that Microsoft installer files (.msi) are responsible for holding the necessary information to install, repair or delete programs.

That said, none of the methods suggested here in this post will work unless the original .msi package that was used to install Acrobat is executed to remove the undesired Acrobat program version.

In addition , there instances in which users downloaded an offline installer for Adobe Reader and another installer for Adobe Acrobat or perhaps even install it using the Adobe Creative Cloud desktop app.

Both of Adobe Reader and Adobe Acrobat Pro share many of the same software dependencies which occasionally run into conflicts; specially when they are installed in parallel.

In short, only the original .msi package that was used to install a particular version of Acrobat has the appropriate instructions to uninstall itself, no other method.

You must find where that msi. was downloaded to and execute it from whichever directory  it's in in order to deploy the appropriate uninstall wizard.

[admanx2]

Hi! You can disable and delete this service in TASK SCHEDULER and then delete the ADOBE folder in C:\Program Files (x86)\Common Files.

Cheers!