Garbled Text on PDFs: TT2FCo00

[ANDRIE5E0F]

How do I fix Garbbled font when I open my pdf the font when I check the document the client is using TT2FCo00 (Embedded Sublet)

[S. S · Accepted solution]

Hi All,

We have released a new update (2024.003.20054). Please update the application and let us know if the issue is fixed.

-Souvik

[S. S]

@ANDRIE5E0F Is this with the latest version (2024.003.20054)?

-Souvik

[ANDRIE5E0F]

The link you sent me is for Acrobat DC  and my subscription is for acrobat Pro. 

[S. S]

@ANDRIE5E0F Your subscription is for the app Acrobat Pro DC, where DC stands for Document Cloud. 

You can download the installer from there and run it on your computer.

Once installed, it should automatically capture your credentials and log you into the application. 

In case the app does not, you need to log in using the same Email address and password you are signed in now, and your subscription should be working as usual.

-Souvik

[ANDRIE5E0F]

I tried the link you sent and ownloaded it and installed it. I am still encountering the same issue of the garbled text. 

Could you please search further into this issue? 

[S. S]

@ANDRIE5E0F,

Would you mind sending me a sample file and a screenshot of the error for further investigation?

The files can be sent via private message. 

[To do so, click on my profile name followed by the blue "Send Message" button on the next page]

-Souvik

[ANDRIE5E0F]

I sent you the message with a screen shot of the issue I am encountering. 

[jane-e]

@ANDRIE5E0F 

Did you also send the sample file that Souvik asked for?

Jane

[ANDRIE5E0F]

Yes, I did send a screen shot of the file. 

I will attach it here as well. 

[Will_74BSOD]

Hi all,

I am having exactly the same kind of issue with several PDF files generated a while ago. No problem to open the files from browsers or even from Acrobat Reader. Only with Acrobat Pro.

I tried the link provided above to upgrade to the latest version, but I remain with version 2024.002.21005... The update through Creative Cloud does not help since it tells me there is no update available.

Thanks for your support on this.

[S. S · Accepted solution]

@Will_74BSOD Please try this link: 24.003.20054 Optional update, Aug 26, 2024 (Windows Only) — Acrobat-Acrobat Reader Release Notes (ad...

Let me know if this version fixes your issue.

Thanks,

Souvik

[Will_74BSOD]

Dear Souvik,

Thanks a lot for this new link. I tried on my laptop and it worked well: the documents are correctly formatted. 

Do you know when this update will be available in Creative Cloud? Adobe Products are updated through it.

[ANDRIE5E0F]

Thanks so much for this link!!! 

It resolved the issue! You are awesome!!!!

[Will_74BSOD]

It worked for us too! Thanks a lot for your effort and support.