Get rid of Pop-up "Get started/Learn more" in Acrobat

[Kim32577594xlbg]

Hi,

I'm having an issue with this pop-up window on the screen every time I open PDF in Acrobat:

I've already unticked the Messages from Adobe in Preferences:

But it still doesn't work.

Did anyone come up with a solution?

Thanks!

[Meenakshi Negi]

Hi Kim32577594xlbg,

Thank you for reaching out, and sorry about the trouble caused.

I have shared some information with you in a private message in the community.

Please check your inbox and try the steps suggested. You may check the message via the envelope icon on this community window at the top right. 

Let us know if that helps.

Thanks,

Meenakshi

[jasqid]

I dont understand why this couldnt be a puplic post? I'm having the same issue on my machine and its driving me crazy. Could you please share as I also unchecked show me messages and its still popping up.

[Meenakshi Negi]

Hi jasqid,

Please check your inbox, as we have shared the workaround.

This is a temporary workaround. Let us know if that works.

We will share the information with the team.

Thanks,

Meenakshi

[neilc8803364]

I'm having the same issue with the "Getting Started" pop in Acrobat and it's extremely annoying. Can you please post the solution publicly.

[Kirk0C88]

I am having the same issue. And I second the request for a public response. Thank you.

[Jeff32569702xi5r]

Me too.  Third the request for a public response. Thank you.

[Robert29289945lpor]

I'm having the same issue as well. What's the temporary solution?

[James32670026lyzt]

I also have this issue, this screen repeatedly pops up including when I am sharing documents on screen for presentations. I must have dismissed it 15x times today already. Can you please share the temporary workaround.

I assume a proper fix is coming too?

[publicide]

This is also driving me completely insane, every time i open a new PDF! If I delete and re-install the app, it goes away, until Acrobat crashes randomly a few hours later, and then when I re-open it comes back. so I re-install, and re-input all of my preferences again, this is about 2x per day. slowing down my workflow significantly as I fight the pop-up every time I open a new file, which is about 1 every 2 minutes

[Kirk0C88]

I fixed this (without input from Adobe) by unchecking the box for use New Acrobat experience in preferences. Which rolls back to the prior UI, which to me is major benefit and I would have done it months ago had I known I could 🙂

[neilc8803364]

Select the Menu and then select Disable new Acrobat or Acrobat Reader.

[publicide]

thank you!! very helpful. old Acrobat is best acrobat. 

I wonder when they will start releasing vintage programs that will keep the usability we need without having to relearn new software and reset / resdiscover preferences every few months. I haven't needed any upgraded Adobe features since at least 2015

[bigF]

Thank you, Publicide. I totally agree.  Hello, Adobe.  Some of us use the app to do ACTUAL WORK!  Will you please stop rearranging the deck chairs and interrupting our work making us dig around to find an item that has now been hidden in a drop down menu or moved from left to right or whatever AND driving us crazy with pop-ups on so-called "new" features.  Not only that but users are unable to navigate to the elusive preferences to disable same. 

[Gay32688424y837]

Thank you!! That was an easy fix. 

[Peter32958469ooqc]

Thank you!

[defaultodr152abbaa1]

Wow. Thank you. I was having a horible time with the new Adobe software on me new computer until I saw this post. Thank you so very much.

[Meenakshi Negi]

Hi All,

The latest Adobe Acrobat version (23.06.20360) released today addresses this issue. Please update the application to the newest version using the following steps:

- In Acrobat, go to Menu > Help
- Select "Check for Updates."

For more information about the new release, refer to the following link: Adobe Acrobat Release Notes.

Let us know how it goes.

Thanks,
Meenakshi

[john5F9B]

This is what I came here looking for. It is such a bother to see every time I open the app. PLEASE get rid of this annoying feature ASAP - I'm frankly at my wits end with these terrible updates.

[Meenakshi Negi]

Hi john5F9B,

The latest Adobe Acrobat version (23.06.20360) released addresses this issue. Please try updating the application to the newest version using the following steps as it is an optional update

- In Acrobat, go to Menu > Help
- Select "Check for Updates."

Let us know how it goes.

Thanks,

Meenakshi