• Global community
    • Language:
      • Deutsch
      • English
      • Español
      • Français
      • Português
  • 日本語コミュニティ
    Dedicated community for Japanese speakers
  • 한국 커뮤니티
    Dedicated community for Korean speakers
Exit
8

Help -> "Install Premium Features" missing

New Here ,
Oct 20, 2023 Oct 20, 2023

Copy link to clipboard

Copied

I have packaged Adobe Acrobat Reader in Endpoint as a Microsoft Store app (new)

 

When I download this from the company portal and install it, the program opens depending on which language the operating system is connected to.

50% of our users use the Swedish language and 50% the English language.

 

When I open the Adobe Acrobat Reader with swedish language connected to the operating system and go to Help -> "Install Premium Features" is missing.

When I open Adobe Acrobat Reader with english language connected to the operating system and go to Help -> there is the title "Install Premium Features"

 

So it seems only possible to upgrade to Pro version via English language for some reason I don't understand..

The same version of Adobe Acrobat Reader and only the language that changes in the client.

Version: 2023-006-20360

The Pro license is linked to the user I am logged in with.

 

I have attached 2 pictures of how it looks depending on the language you have chosen.

 

Does anyone know how to solve this and have a logical explanation for why it looks like this?

TOPICS
How to , Install update and subscribe to Acrobat

Views

2.5K

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Oct 30, 2023 Oct 30, 2023

Copy link to clipboard

Copied

I have this same issue now even when the language is set to English. That option to Install Premium Features is missing even when Signed In with an account that has a licence.

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Feb 05, 2024 Feb 05, 2024

Copy link to clipboard

Copied

LATEST

Also have this issue with English Australia. Exact same build number but other users don't have this option. I do and while I am an IT admin, we use an unprivileged account jus like anyone else without any admin rights. Using Intune (new) app deployment for this as well. The only difference being I'm using Windows 11 Pro, other users use Windows 10 Pro as we are slowly transitioning.

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines