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ChrisADM-
Participant
October 20, 2023
Question

Help -> "Install Premium Features" missing

  • October 20, 2023
  • 2 replies
  • 8248 views

I have packaged Adobe Acrobat Reader in Endpoint as a Microsoft Store app (new)

 

When I download this from the company portal and install it, the program opens depending on which language the operating system is connected to.

50% of our users use the Swedish language and 50% the English language.

 

When I open the Adobe Acrobat Reader with swedish language connected to the operating system and go to Help -> "Install Premium Features" is missing.

When I open Adobe Acrobat Reader with english language connected to the operating system and go to Help -> there is the title "Install Premium Features"

 

So it seems only possible to upgrade to Pro version via English language for some reason I don't understand..

The same version of Adobe Acrobat Reader and only the language that changes in the client.

Version: 2023-006-20360

The Pro license is linked to the user I am logged in with.

 

I have attached 2 pictures of how it looks depending on the language you have chosen.

 

Does anyone know how to solve this and have a logical explanation for why it looks like this?

    2 replies

    rdwai17062271
    rdwai17062271
    Participant
    February 5, 2024

    Also have this issue with English Australia. Exact same build number but other users don't have this option. I do and while I am an IT admin, we use an unprivileged account jus like anyone else without any admin rights. Using Intune (new) app deployment for this as well. The only difference being I'm using Windows 11 Pro, other users use Windows 10 Pro as we are slowly transitioning.

    T
    Tim327224319bsg
    Participant
    October 31, 2023

    I have this same issue now even when the language is set to English. That option to Install Premium Features is missing even when Signed In with an account that has a licence.

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