Looking at the information shared above, i believe you are trying sending the PDF file via Email option available in the Acrobat DC desktop application?
If yes, then you may check the below options and see if that helps-
Check if you have the latest patch installed for the Acrobat or not? Open Acrobat>Help>Check for update
Looking at the information shared above, i believe you are trying sending the PDF file via Email option available in the Acrobat DC desktop application?
If yes, then you may check the below options and see if that helps-
Check if you have the latest patch installed for the Acrobat or not? Open Acrobat>Help>Check for update
I tried step 2 - made no difference. Attached is a screen shot of the error message I see.
Microsoft® Outlook® for Microsoft 365 MSO (Version 2312 Build 16.0.17126.20132) 64-bit
Account Detail: User Rights: Regular User Account Control: Limited Process Integrity: Low Profile Type: None Acrobat Detail: Sandboxing: On Protected View: Off Captive Reader: No Multi-Reader on Desktop Support: Off Applications Installed: Office Version: Office 365_64-bit Outlook Version: Outlook 2016 64-bit Available Physical Memory: 18360080 KB Available Virtual Memory: 3197972 KB BIOS Version: DELL - 2 Default Browser: Default Mail: Microsoft Outlook mapi32.dll Version: 1.0.2536.0 (WinBuild.160101.0800) Creation Date: 2023/11/27 Creation Time: 9:35:30 AM Display Detail: Screen Width: 1680 Screen Height: 1050 Number of Monitors: 2 Number of Mouse Buttons: 3 Has Mouse Wheel: Yes Has Pen Windows: No Double Byte Character Set: No Has Input Method Editor: Yes Inside Screen Reader: No Graphics Card: Intel(R) Iris(R) Xe Graphics Version: 27.20.100.9079 Check: Not Supported Installed Acrobat: C:\Program Files (x86)\Adobe\Acrobat DC\Acrobat\Acrobat.exe Version: 23.8.20421.0 Creation Date: 2023/12/08 Creation Time: 5:32:06 PM Installed Acrobat: C:\Program Files (x86)\Adobe\Acrobat Reader DC\Reader\AcroRd32.exe Version: 23.8.20421.0 Creation Date: 2023/12/08 Creation Time: 5:31:48 PM Locale: English (United States) Monitor: Name: Intel(R) Iris(R) Xe Graphics Resolution: 1680 x 1050 x 59 Bits per pixel: 32 Monitor: Name: Intel(R) Iris(R) Xe Graphics Resolution: 1920 x 1080 x 60 Bits per pixel: 32 OS Manufacturer: Microsoft Corporation OS Name: Microsoft Windows 10 OS Version: 10.0.19044 Page File Space: 37897604 KB Processor: Intel64 Family 6 Model 140 Stepping 1 GenuineIntel ~1805 Mhz Session Detail: Boot Type: Normal Is Shutting Down: No Network: Available Inside Citrix: No Inside VMWare: No Remote Session: No Remote Control: No Using JAWS: No Using ZoomText: No Using Windows-Eyes: No Using NVDA: No System Name: PICAW6DT70NB036 Temporary Directory: C:\Users\TOM~1.COR\AppData\Local\Temp\acrobat_sbx\ Time Zone: Eastern Standard Time Total Physical Memory: 32916868 KB Total Virtual Memory: 4194176 KB User Name: tom.coradeschi Windows Detail: Tablet PC: Yes Starter Edition: No Media Center Edition: No Slow Machine: No Windows Directory: C:\WINDOWS
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