HELP! Side by side configuration is incorrect
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As you can see, I get this prompt whenever I try to open any PDF. I have never seen it and am completely clueless about what to do. I am not a very technologically sound person and that's why I am very confused. Can someone please help me?
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This error used to report in the earlier version of Acrobat. Mainly the perpetual licenses.
What is the Acrobat version and OS you are working on?
It's a run time error, mainly caused because of missing Microsoft Visual C++ or corrupted Visual C++ libraries.
Solution is provided here:
https://helpx.adobe.com/creative-suite/kb/error-side-side-configuration-incorrect.html
If you are working with the latest Acrobat Pro (version 2023), then try this:
Run this cleaner tool to remove the existing installer and application’s file traces:
https://www.adobe.com/devnet-docs/acrobatetk/tools/Labs/cleaner.html
Download the Acrobat installer from here:
https://helpx.adobe.com/acrobat/kb/acrobat-dc-downloads.html
Thanks,
Akanchha

