Help with Adobe PDF saving in preview mode

[Diana5C80]

Dear community,

Since two days i have been experiencing a problem. When I rigfht click on an email message and say "convert into adobe pdf", the conversion starts and the email turns into a PDF. Since 2 days, when I save I get the following preview and need to click on the right side down "open document" to get the real email. I tried all edit,preferences, reading.... etc. but nothing has worked.

Does anypone has a fix? many thanks in advance

[Meenakshi Negi · Accepted solution]

Hi Diana,

Thank you for reaching out.

It seems that in the settings you might have selected Portfolio as the PDF output. That is the reason, email is converted in a PDF portfolio. To disable that, use the steps suggested below:

- Open the email account

- Click on the Acrobat ribbon and go to Preferences (Change conversion settings).

- In the Acrobat PDF maker window, go to Settings.

- Remove the check from the box for "Output Adobe Portfolio when creating a new PDF file"

- Click on the OK button to save the changes.

Now try to create PDF from an email.

Let us know how it goes.

Thanks,

Meenakshi

[Diana5C80]

Dear Menakshi,

many thanks for your prompt reply. did not manage yet. where to find the acrobat ribbon in the email account?

I also could not find settings in "In the Acrobat PDF maker window, go to Settings" I see preferences here

[Diana5C80]

Thanks Meenakshi. All fixed now. Your solution worked. I found the Acrobat on the horizontal bar and I was looking under mail account. Happy now!