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Hello
I am having some trouble understanding what to do about the following error message -
'This file is a certified PDF and could not be split'
I coordinate training and am required to issue training certificates to learners however, before they can be issued I must have them signed by the specific trainers. I use the 'request e-signatures' tool to do this.
When the signed certs are returned to my Adobe account, I then need to split the document into individual files i.e., cetificates.
So, I download and save the signed certs in one file to my computer - open that file in Acrobat - select the 'split PDF' tool - choose the file I want to split - use the scissor tool to split - click continue... This is when I am confronted with the 'This file is a certified PDF and could not be split' error message.
I understand from some troubleshooting literature I have read so far that, if I were to 'uncertify' the document/files then this would remove the signature - is this correct?
And, does anyone know a way around this issue... Basically, I want to be able to split the document into its individual files with the signature still intact.
Any help would be much appreciated!
Thank you 🙂
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There are 2 ways to sign a pdf.
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Hello Eric
Many thanks for your response...
Yes, after a lot of time spent trying to understand the issue, I did come across a suggestion as you have stated in your 'Option 1' description - that the document is 'locked' after being e-signed and cannot be changed so, I've deduced that by using 'Option 1' and asking users to digitally/e-sign, there is no way around splitting the file.
Thank you for 'Option 2'... I will give this a go!
Best wishes,
Ali 🙂
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> And, does anyone know a way around this issue... Basically, I want to be able to split the document into its individual files with the signature still intact.
If a digital signature is used, this is not possible.
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Hi,
Digitally Signed PDF is locked for any kind of change other than permitted changes. Splitting is not permitted. Hence, This file is a certified PDF and could not be split' error message shows.