Highlight tool not transparent and covers text.

[Timothy265833431v9p]

I've been using adobe acrobat pro on a windows pc for a few months now and the highlight tool had been working fine, and I assume, how it was intended. The properties have been set at 100% opacity the entire time but the text was still clearly visible behind the bright green color I use. However, recently I have been very frustrated because I did not change any settings and now my highlighter just covers up the text so it is unreadable. When I change the opactiy, the words become more visible as the opacity is lowered, but when the opacity is lowered, the color becomes very dull and almost unnoticable. This is clearly not how the highlight tool is supposed to work, since highlighters are obviously used to make certain text pop and attract eyes to that point. I do not want to lower the opacity because it was working fine at 100% opacity previously. My adobe acrobat pro is up-to-date, plus I have tried repairing installation and uninstalling then reinstalling the app and it is still not working correctly. Previously highlighted text looks perfectly fine still but this highlighter "glitch" occurs on every pdf that I open. The attachment I added shows numbers highlighted while it was working properly and how it is working now with the opacity starting at 100% and decreasing by 25% for the four that are clearly different. I would appreciate any suggestion that is not "lower the opacity".

Thank you.

[arvindy]

Hi Timothy265833431v9p,

Thanks reporting this and apologies for the inconvenience caused!

We are looking into, will keep you posted.

We appreciate your patience.

Thanks,

Arvind

[Crystal26624709nhhu]

I am having this problem as well and I use this tool consistantly every day. How will we be notified when this is fixed?

Thank You

[Karla266446684qj1]

I am having the same issue.  I believe it began after the latest update.  It worked perfectly before.

[christinek2113]

Following, as I have the same issue, although only with the free-form highlighting tool. If I highlight OCR text, the highlighting appears normal (100% opacity, text still fully visible). I'm also seeing that text added via the Comment tool appears at a diminished opacity. I use this tool every day and it has only recently stopped working as normal; I suspect the October update is the problem.

[Dave__M]

For what it's worth, my highlighter tool is functioning as expected.  Windows, and up-to-date Acrobat Pro DC.

Interesting, and am following this thread.

Dave

[Karla266446684qj1]

It's the strangest thing.  It's as though the highlighter turned into a paint brush.  Here is a doc that I had highlighted before and then just tried again...

[Patsy26829190zfz5]

Agreed and it's incredibly frustrating as I use this tool all the time.

[TracyFromSignature]

I have the same...it works fine on my computer but send it to someone else who does not have Acrobat installed and only uses Reader...see if it's the same.

[Abambo]

I have the same...it works fine on my computer but send it to someone else who does not have Acrobat installed and only uses Reader...see if it's the same.

By @TracyFromSignature

This is quite difficult to understand.

It works fine for me.

[roberth75067798]

Same problem here. Seems to be tied to the most recent update based on multiple users in our org facing the same issue.

[Amal.]

Hi @roberth75067798 

We are sorry to hear that. This issue is reported to our engineering team and they are working on it.

The fix will be available in a future update.

Stay tuned for more information and thanks for your time and patience.

Regards

Amal

[Melvin26707776umnb]

Here's what seems to be working for me. I uninstalled Adobe Acrobat Reader and downloaded the classic version (as opposed to the continuous update version). See https://www.adobe.com/devnet-docs/acrobatetk/tools/ReleaseNotesDC/classic/dcclassic2020base.html

Mel

[Rochelle40]

Same problem here - Can we get a fix before the next upgrade?  Some of us use this feature every day and need it to complete our work.

[Dianna26792287jz59]

Agreed! I am lost without this tool - it is a basicly daily function for my work. NEED IT FIXED ASAP! 

[Gabriela23806238epad]

Having the same issue and also use Acrobat Pro everyday for work! Please keep this a priority until it is resolved. Thank you! 

[Jimmy26809545za2v]

I thought I had done something wrong. This is EXTREMELY frustrating.... I'm nearly dead in the water for certain tasks now. What can I do? 

[Dave__M]

Adobe acknowledged this as an issue in an October 18th response above.  We can only wait for an update/patch to be released.

Dave

[Jimmy26809545za2v]

THAT wasn't what I was hoping to hear. Lol 

[Dave__M]

UNDERSTOOD!  LOL

[markk56763146]

Same problem, using this all the time and now it won't work. Highlight just covers everything on a scan now. Why fix something that wasn't broken. Must return to how it was ASAP as we use this every day.

[Dave__M]

I'm more than curious as to what the variable is that has this glitch show up for some, and not for others.  I cannot reproduce this on my system/installation, while others, with the same release, see it. There are some many things in play, I guess - video drivers, hardware... no matter, they have to get this ironed out.

Dave

[Karla266446684qj1]

Hi Dave,

Does it work for you on scanned documents?

[Dave__M]

I just made a quick PDF from the scanner... and I can alter the opacity of a highlight with no issues.

Go figure!

Dave

[Karla266446684qj1]

I have no problem with opacity.  My screenshot is a good illustration of the difference.  The first yellow bar is the current highlight tool with adjusted opacity.  The second is from before the change.  The text under the highlight should not be lightened/softened/hidden by the highlight tool.