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How can I disable the Outlook plugins that are installed with Acrobat DC using Acrobat Customization Wizard DC?

New Here ,
Apr 14, 2015 Apr 14, 2015

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I cannot for the life of me find where the setting is to disable the Outlook plugins.  More specifically, we need to disable the send and track that shows up on the Outlook Home ribbon after install.

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Install update and subscribe to Acrobat

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correct answers 1 Correct answer

Adobe Employee , Apr 14, 2015 Apr 14, 2015
In the Features panel.

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Adobe Employee ,
Apr 14, 2015 Apr 14, 2015

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In the Features panel.

Screen Shot 2015-04-14 at 10.58.37 AM.png

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New Here ,
Nov 24, 2020 Nov 24, 2020

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Whoever designed this feature at Adobe has a very inflated sense of the importance of Adobe's document cloud.  Really - every time I open an email I get a tooltip to add a Document Cloud link? Why not a Google Cloud link?  Why not a OneDrive link?  Why not a SharePoint link? Why not a Dropbox link?  Imagine if every one of those vendors did what Adobe did here and take over UI real estate. It's outrageous.  

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Adobe Employee ,
Apr 15, 2015 Apr 15, 2015

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Hi,

You can disable the 'Send and Track' plugin in outlook by setting the following registry key either through a policy or using the direct editor in Customization Wizard.

HKEY_LOCAL_MACHINE\SOFTWARE\Policies\Adobe\Adobe Acrobat\12.0\FeatureLockDown\cCloud\

bAdobeSendPluginToggle (1 --> enabled , 0 --> disabled)


DetailsWhen enabled, an Adobe Send and Track button appears in Outlook when composing an email. It enables sending large files as public links through Outlook. The attached files are uploaded to Adobe Document Cloud and public links to the files are inserted in the email body. Recipients can click the link to preview the file in a browser window and can download the file if needed. Possible values include:
  • 0: Disable Adobe Send and Track.
  • 1: Enable Adobe Send and Track.

Thanks,

Vinod

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New Here ,
May 13, 2015 May 13, 2015

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This entry does not exist in my registry, nor does any reference to 12.0\

I have 10, 11, DC, but nothing even closely resembling the entry below for those folders either. 

HKEY_LOCAL_MACHINE\SOFTWARE\Policies\Adobe\Adobe Acrobat\12.0\FeatureLockDown\cCloud\

bAdobeSendPluginToggle (1 --> enabled , 0 --> disabled)

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Adobe Employee ,
May 13, 2015 May 13, 2015

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FeatureLockdown Windows Registry entries are "ADDED" registry entries and they are added by the Administrator or person who creates the installer package.  These registry entries DO NOT EXIST by default in the Windows Registry .

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New Here ,
May 13, 2015 May 13, 2015

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Thanks, I sorted out how to remove these after the software is installed since nobody seems to be able to share how to remove it as an end user, post installation. 

Open Outlook,

Click File --> Options

Click Add-Ins

Where it says Manage: (at the bottom of the window), select COM Add-ins, then click Go...

Uncheck the options you don't want -  "Adobe Send & Track...."

As a side note, the add-on is HORRIBLE and causes Outlook to crawl or crash.  I'm running a 3ghz i7 quad with 8gb ram and it's crawling, that's how bad this add-on is. 

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Explorer ,
May 13, 2015 May 13, 2015

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The solution above (via Outlook settings) is the best and easiest solution for typical end users, rather than tell them to muck around in the registry.

It's an unnecessary "feature", along with so many others in XI. I've just been forced to go to XI from X due to incompatibilty with Office 2013 and it's a nightmare of an interface. I'm astonished it got through usability testing. Oh, wait ... there was no usability testing? Surprise.

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New Here ,
May 15, 2015 May 15, 2015

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Now that I have followed instructions and deleted this awful "feature," I am unable to find the standard Outlook command to track/request receipt on an email.

I added every single possible command to my ribbon (message options, tracking, etc) and NONE of them function.  All remain grayed out.  Any ideas?

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Community Beginner ,
Dec 17, 2016 Dec 17, 2016

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Strangely enough, Outlook has moved the tracking features under TAGS on the ribbon.  Click the little pull-down arrow (bottom right of the TAGS ribbon panel) and you should get the full menu, including Delivery and Read receipts.  Of course, those only work if the receiving email server and client will cooperate with them.

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Community Beginner ,
Aug 05, 2015 Aug 05, 2015

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THANK you for this common sense fix.  I'd originally found this post (How Do I Disable Acrobat Track And Send?) with the cockamamie staff response and knew there had to be a better way.

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New Here ,
Feb 02, 2017 Feb 02, 2017

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Here's a +pro tip.

(Caveat: You must have administrator privileges on the computer.)

To remove Adobe add-ins from Outlook

  1. Run Outlook as an administrator (right-click, Run as administrator).
  2. Select the Adobe add-in that you want to remove
  3. Click Remove to remove it for all users.

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New Here ,
Mar 27, 2018 Mar 27, 2018

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The Registry location for the outlook add-in may also be located under

HKLM\SOFTWARE\Wow6432Node\Microsoft\Office\Outlook\Addins\AdobeAcroOutlook.SendAsLink

or

SOFTWARE\Microsoft\Office\Outlook\Addins\AdobeAcroOutlook.SendAsLink

change the LoadBehavior value from 3 to 0

This makes the Adobe Send As Link Addin in outlook to go inactive.

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New Here ,
Jun 23, 2016 Jun 23, 2016

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The entry for regedit that you included does not exist... I need to push a script that will disable this plug-in on all our end users laptops. Do I have to create a script that will create the keys in regedit if they don't already exist? I'm not sure I understand @SteveCordero's response. The solution offered to change it manually on all the computers is not a viable solution for us.

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Adobe Employee ,
Jun 23, 2016 Jun 23, 2016

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Q:  Do I have to create a script that will create the keys in regedit if they don't already exist?

Response:  Yes,  if the customization was not initially created from within the Adobe Customization Wizard DC and applied to the MST.

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New Here ,
Apr 22, 2015 Apr 22, 2015

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Yes. this is classic Adobe being clueless on how Enterprise deployments and standards work.  Seems whoever Adobe employs to write these things are like little kids running rampant without supervision.  These things they put in are not desired needs of anyone in a corporate environment as there is usually other processes and governance policies in place.  To implement these things without ease of turning things off is such lack of consideration on Adobe's part

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Community Beginner ,
May 13, 2015 May 13, 2015

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So where is the features panel?

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Explorer ,
May 19, 2015 May 19, 2015

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THANK YOU! I hate how Adobe changes everything in Acrobat after every release and doesn't make it obvious where the old features are.

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New Here ,
Nov 07, 2016 Nov 07, 2016

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thank you for your question.

Outlook does not open anymore and gets stuck in adding the add-ons after downloading.

HOw can I remove acrobate add-ons to outlook without opening Outlook?

I am just a normal enduser who has purchased a product that is making my life hard.

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New Here ,
Mar 21, 2021 Mar 21, 2021

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Worse of all, Adobe HIJACKS my attempt attaching a large document, and my emails get sent without the attachments at all, and some of these documents are very impotant legal documents with specific deadlines. The emails will be indicated as SENT but its up to me to notice the attacment I made was not inlcuded automatically. Missing those deadlines without the usual alert of "unable to sent email" has increased liability. Someone should sue Adobe for this.

 

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