How can I downgrade my Acrobat DC client from Pro to Standard?

[traceyh140244]

I have an Acrobat Standard license and a Pro license, but can't seem to utilize the Standard license. Every time I try to install Standard DC, Acrobat launches as Pro. How can I downgrade my Acrobat to Standard from Pro?

[kglad]

i'm not sure why you would do that, but would need to uninstall both (properly), clean (if windows) and then reinstall standard.

[traceyh140244]

I'm in an office environment and different employees have different needs with this software. I'll try that out and see if it works. Thanks for the response.

[kglad]

you're welcome.

but again, the only benefit of acrobat std over acrobat pro is it's less expensive.  if you own both, that doesn't advantage is moot.

[try67]

Maybe they own both but want to use the Pro version for someone who needs those extra features, and give the Standard version to someone who doesn't...

[traceyh140244]

That is correct. We have about four employees who use Acrobat, but not all of us need Pro. And the fix in the previous post by kglad unfortunately didn't work. As soon as I synced Acrobat - despite me downloading and installing Standard, still had me using a pro license. I can't seem to find the serial numbers for these DC subscriptions, which leads me to believe they don't have serial numbers for subs?

[try67 · Accepted solution]

No, they don't. The license is connected to the account.

[mattd33904368]

Is there no fix for this? I am having the same issue with users and cannot get the installer to recognize as Standard. I have downloaded an installation cleaner and it will still come up as Adobe Pro when using the Standard DC Installer.

This only happens on machines that previous had an Adobe Cloud license and Pro DC installed. Short of wiping the computer, I don't have a solution for this. There must be some registry settings left behind telling the machine that it's Pro?

[Jessyca2197705148p8]

This is so infurating to me. We have multiple useres on one computer in our house, using a windows 10 computer with individual user accounts. We can't use the pro version of Acrobat on one account, and reader on a separate account. Also, the way that they want people to log in renders it impossible to open PDFs at all on this account. Adobe is making some really terrible decisions. 

[Dave Creamer of IDEAS]

If you have the Creative Cloud installed, it will usually update to Pro. If you want to keep the CC software, use Pro and either cancel or transfer the Standard to someone else. 

Use the Adobe CC Cleaner and remove all Acrobat software and the Adobe ID Credentials. (Don't uninstall anything first or the CC Cleaner won't "see" the software.)

If you are using a personal subscription, cancel them and sign up with some new, generic emails (such as AdobeUser01@ --or see if customer support can get the subscriptions transferred to the new emails. If you are using an Enterprise or Team subscription, don't worry about this--IT should be able do handle it.

You can have Pro or Standard installed and Reader--just install Reader last. 

[Jody23090332yee6]

Honestly, I've found Adobe so underwhelming of late, I've considered going a whole other direction and using another PDF reader/viewer. I trialled pro, didn't like it so want it to go back to the regular version but it has remained as pro and regularly tells me to upgrade. It also doesn't always open a file I ask it to open claiming an instance of it is already running. It's absolute rubbish and not worth paying for IMO.

[Sushant5CF5]

If it asks you to pay for it, then for sure it is not PRO(there is no level above PRO). It has reverted back to Reader. As for running instance already there, you should be able to end the task in Task manager if its Windows or a simialr thing in MAC.