Exit
  • Global community
    • Language:
      • Deutsch
      • English
      • Español
      • Français
      • Português
  • 日本語コミュニティ
  • 한국 커뮤니티
79

How can Turn off the 'AI Assistant'?

New Here ,
Jul 16, 2024 Jul 16, 2024

How can I get rid of the horrible 'AI Assisitant' ? I hate, hate, hate, hate eeverything about it. I hate the popups that constantly get in my way every time I open a new PDF, I hate the way it dramatically slows down the application every time I want to just search for something, and I hate that way that it doesn't work at all or provide any value of any form. I just want it gone and never, ever, ever, ever, under any circumstances want it to be there getting in the way of every simple thing I want to do.  Please, please, please, please: how can I make it just go away? I just want to open and look at a PDF for heavens sake, I don't need any of this AI nonsense.

-Ed May

TOPICS
Al Assistant , PDF
93.5K
Translate
Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
1 ACCEPTED SOLUTION
Adobe Employee ,
Aug 15, 2024 Aug 15, 2024

Hi @Edwin38637954oaar,

You can follow the suggestions from this help page: https://helpx.adobe.com/acrobat/using/disable-generative-ai.html  

This can be done from the App Preferences:

  • Launch Acrobat.
  • Hamburger Icon(New Acrobat) or Edit > Preferences
  • Generative Ai
  • Uncheck - "Enable generate AI feature in Acrobat"
  • Click Ok. 
  • Re-launch Acrobat. 

 

Let us know if you have further questions. 


~Tariq

 

View solution in original post

Translate
Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
replies 152 Replies 152
Explorer ,
Oct 12, 2025 Oct 12, 2025

Hamberger Icon is the three horizontal lines... click on that and not the word menu next to it. There you will find the DISABLE NEW ACROBAT READER which you will need to click on to turn off all the AI and go back to the version that is their best version... the one without AI. Generative AI just turns off one part of the AI system.

Translate
Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Beginner ,
11 hours ago 11 hours ago
LATEST

It's intrusive, annoying, and ruins the product for users.

 

Did you see my reply from June (above)?

"Do you have the free or paid version?

PC or Mac?

On a Mac: If you have the free version of Reader, then you can revert back to the previous version of it. Try going into the View menu and select from the drop down, "Disable new Acrobat". Adobe will automatically restart.
The AI thing that appears in the upper right corner of the screen should disappear after that.

Translate
Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Sep 17, 2024 Sep 17, 2024

What the Hell is a hamburger icon? 

Translate
Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Employee ,
Sep 17, 2024 Sep 17, 2024

Hi barry_8130,

 

Thank you for reaching out.

 

The three horizontal lines at the top left corner of the New Acrobat window are called the hamburger icon. The icon opens the menu options. Please check the screenshot below:

 

MeenakshiNegi_0-1726611419166.png

 

Let us know if you need any help.

 

Thanks,

Meenakshi

Translate
Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Sep 26, 2024 Sep 26, 2024

 I agree wholeheartedly! The AI assistant does absolutely nothing for editors. I have asked for it to search and replace, to find spelling errors, and to do other mechanical chores and it just slows things down and comes back with innane, irrelevant responses, whilst the pop-ups could drive Mother Teresa bonkers. 

 

Help!

Translate
Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Beginner ,
Oct 11, 2024 Oct 11, 2024

AI = Automated Idiots!

Translate
Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Beginner ,
Nov 01, 2024 Nov 01, 2024

I'm the first to have writeen don't want it/don't need it/want it gone... and I have now just reviewed all the comments and responsese.  My earlier additional comment re "AI =" seems to bode true in all respects here.

 

As reported earlier, accessiing preferences from the "hamburger" (and it had to be someone who survives on junk food that came up with that association to the tripple bars) and turning off the generative AI does ABSOLUTELY NOTHIING!

 

Yep I am yelling here. 

 

I hope I am long retired (and perhaps have left this earth) by the time the gneration who relies on AI is running the world.  It's scary enough as it is!

Translate
Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Nov 09, 2024 Nov 09, 2024

Clearly they are forcing this Generative AI on us becasue they want their programmes to learn from our hard work and then appropriate it and then sell it back to us. Disgusting! And it is annoying and unhelpful to boot. I don't want this forced upon me Adobe. I'm just trying to read a document and the moment and you have made this impossible.

Translate
Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Nov 07, 2024 Nov 07, 2024

Amen to that.  Adobe, just leave us alone with your "helping."

Translate
Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Explorer ,
Nov 08, 2024 Nov 08, 2024

AI Assistant is here. Great.

Now, how do we turn it off?

Translate
Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Nov 08, 2024 Nov 08, 2024

If it had any Intelligence at all, the first thing it would do is turn itself off.

Translate
Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Explorer ,
Nov 14, 2024 Nov 14, 2024

I sure do love the way you worded your question.  I feel the same way.  Why do they do this to us without our permission.  I'm having so much trouble using Adobe reader since the AI assistant was added.

Translate
Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Beginner ,
Nov 20, 2024 Nov 20, 2024

Hi, just some feedback if possible?  I don't want to turn off the AI assistant. I've had no cause to use it. 

What I do want it to move the annoying Ask AI Assistant "splash" that covers up the entire bottom of the page, so I cannot use a horizontal scroll bar. There's already an AI button at the top. Can you help or remove that feature? 

Apologies if this is the incorrect forum for posting it. There's apparently no help menu in Acrobat and the chatbot has no idea what I mean.

Screenshot 2024-11-20 105027.png

 

 

Translate
Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Employee ,
Nov 20, 2024 Nov 20, 2024

Thank you for reaching out and sharing your feedback, @Paui37083130i9gv.
You may click on the three dots on the right-hand side of this bar and choose Hide.

 

Screenshot 2024-11-20 at 7.24.05 PM.png

 

Let's know how it works at your end. 

 
~Tariq

Translate
Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Beginner ,
Nov 20, 2024 Nov 20, 2024

Hi Tariq, that does work - but it requires doing this on each document. For me, part of good UI is that something doesn't get in the way but is there if you need it. The current assistant location is akin to a "nag screen" and discourages me from using it. Hope any feedback will be considered by Adobe. 

Translate
Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Employee ,
Nov 20, 2024 Nov 20, 2024

If this is in the Acrobat desktop app, you can disable this by unchecking "Enable generate AI feature in Acrobat" as Tariq mentioned in the post marked as correct answer. Do you still see this bar, after unchecking this preference ? 

Translate
Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Beginner ,
Nov 20, 2024 Nov 20, 2024

Prava: it seems like either you have not read posts here and/or tried out the Acrobat reader desktop app yourself. Disabling the "Unchecking the generative AI feature in Acrobat" feature in preferences has no affect on the AI Assistant button on the menu bar (top right) or the 'Ask AI Assistant' bar at the bottom of the screen when the program opens. The ONLY way to make this go away is to 'Disable New Acrobat Reader'.

Translate
Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Employee ,
Nov 21, 2024 Nov 21, 2024

Hello,

Sorry for the troubling experience. I understand how frustrating it can be especially when you don't need it in your workflow. We truly appreciate you bringing this to our attention and sharing your experiences.

 

Please know that we are fully committed to addressing issues like this and ensuring that the app functions smoothly for all users. Your feedback is invaluable in helping us improve, and we’re actively looking into this.

 

Thank you for your patience and understanding as we work to make things right.

 

~Tariq

CC: @Edwin38637954oaar @cindys160630 @gregg220608401jhd @Paui37083130i9gv 

Translate
Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Employee ,
Dec 04, 2024 Dec 04, 2024

Thank you for your patience on this issue. With the latest release (https://www.adobe.com/devnet-docs/acrobatetk/tools/ReleaseNotesDC/continuous/dccontinuousdec2024.htm...) we have added a preference under Preferences -> Generative AI to disable showing of the Gen AI query bar on the document. The preference is "Show AI query bar on document". Uncheck the preference & restart Acrobat and you shouldn't see the query bar on the document. Please update to the latest version and try this out. Do continue to share your feedback on this. 

Translate
Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Explorer ,
Dec 04, 2024 Dec 04, 2024
Thank you so much! Now that's what I call being responsive. I continue to love Adobe!!! 😁😁😁

Get Outlook for Android<>
Translate
Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Beginner ,
Dec 05, 2024 Dec 05, 2024

But the point is why put the dam thing in & why have it activated by default Adobe have obviously got the customer base wrong again, many use the products for work & pay for the privilage surely WE should be listened to as for year the havent the bisggest mistake & the increase in issues was once this stuoidy of "The Cloud" took when i was working I was the only one that worked "local" all my files data was on a local disk & backed up on my back up, guess what after Microsofts many failures shutting the company down many times (office 365!! etc)  with the whole comapnyy being Cloudbased. I was the only one that could still work, & the whole company chnged to follw my work method. result No onger held ransom, Adobe products are good but they need to listen to customers, we want robust programs that work & many times the "flash embellishments" are superfolous to requirement Yous etc digital & commercial proffessional.

Translate
Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Beginner ,
Dec 05, 2024 Dec 05, 2024

Thank you. So far so good. I think as an earlier point said, I'm happy to try AI features - but they shouldn't get in the way of usability. It's like "Accept Cookies" splash screens on a webpage - they all seem to have been bolted on at the last moment. Thanks for listening.

Translate
Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Beginner ,
Dec 05, 2024 Dec 05, 2024

The title of this thread is "... turn off AI Assistant". I just installed the latest update. Yes, the option is there to turn off the query bar at the bottom, however the AI Assistant is still there on the top bar. The fix should have been a preference to "Disable and Remove ALL AI"

Translate
Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Beginner ,
Jan 06, 2025 Jan 06, 2025

This update won't install.  The message says to contact Adobe.

Translate
Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Beginner ,
Jan 06, 2025 Jan 06, 2025

I would like to add to the feedback that this AI assistant, that no one seems to have asked for, but is being forced on us, on a convuluted opt-out basis, is just like MS's disatrous paper clip icon, which is one of the most hated "developments" ever.

Translate
Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines