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In Word:
Show the Developer tab of the Ribbon (options > customize Ribbon)
In the Add-ins Group, choose COM Add-ins
Then enable Acrobat PDFMaker from the COM Add-ins dialog
I've moved your post from Using the Community (for questions about the forums) to the Adobe Acrobat forum for you.
Jane
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Solution for PC does not apply to Mac!
I chased this down for a new iMac setup (which is how I came to this post), since I also have a 2020 MBP with the same software. This problem seems to be that Adobe no longer loads the ribbon macro with Acrobat DC. The file on my MPB is called linkCreation.dotm. If you chase down this file in your old Mac and install it in your defaut start directory for Word 365 (file locations under Preferences), it should work (at least it did for me). For some reason trying the old Normal.dotm file (which seems to be what Microsoft support says should work) did not work for me - when I copied the old Normal.dotm file to the new machine template folder, Word did not recognise the macro??
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It does have a tab (the ribbon refers to ALL the tabs). I should be there if you installed Acrobat Pro after Office.
You won't get the tab if you only have Reader.
BTW, the tab only lets you upload to the Adobe servers for processing. Not good for private info. Word lets you save as a PDF too without Acrobat.
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I just got a new MacBook Pro and having the same issue. My old laptop is DEAD so I can't go and grab any files. If somehow this functionality was lost that is a major blow to my job productivity. Any other solutions out there?!?!
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Adobe wants you to use their cloud for the same functionality. If you have Adobe Creative Cloud it will do the conversions, albeit with a lag. If you have your older software from a CD the file should be there from the old install. Otherwise, it may be online somewhere (although with a quick look I only find the Windows version). You can also saveas pdf in Word/Excel, but the file size is large, so you often need to reduce the pdf file in Adobe.