How do I change the setting for how non pdf documents are opened?

[defaultx8lnxbt8f2tp]

When I downloaded Adobe Acrobat, I was asked if I wanted the program to open all documents with it and I mindlessly answered yes. I do not actually want this to happen. I need my documents to open in the format in which they were sent to me (ex. Word) not all as PDF.

[J E L]

Hi @defaultx8lnxbt8f2tp Sorry to hear about the trouble! The prompt should only be asking if you want .PDF files to open with Acrobat, not other file formats such as Word. But just to check, if you are on Windows, navigate to settings, default apps, choose default apps by file type. Here, you can see what programs are set to open which types and change them accordingly. Let us know if that helps!

[defaultx8lnxbt8f2tp]

I double checked the settings and .doc files were set to open with Word,
but they only open that way if I download them first. When I try to print a
Word document that was sent as an email attachment it takes much longer
than it should and eventually opens in the Adobe Acrobat program as a pdf.

Thank you,

*Shannon Driver Siskey*

Office Manager/Legal Assistant
The Weems Law Firm, LLC.
1129 Christine Ave.
Anniston, AL 36207
www.theweemslawfirm.com
256-770-7753



This email is intended solely for the use of the individual(s) or entity to
whom it is addressed. It may contain confidential, privileged or work
product information. If you are not the intended recipient, please inform
me by replying to this e-mail and delete immediately without reading or
forwarding to others.

[defaultx8lnxbt8f2tp]

Thank you for your reply. However, I double checked the settings and .doc files were set to open with Word, but they only open that way if I download them first. When I try to print a Word document that was sent as an email attachment it takes much longer than it should and eventually opens in the Adobe Acrobat program as a pdf.

[J E L]

Okay, what type of email software are you using?  If you receive a Word document as an email attachment, it's always best to save the document locally and then print it or convert it to a PDF. How is your email's print dialogue set? Do you have a local default printer? It sounds as though your printer device settings need to be checked.

[defaultx8lnxbt8f2tp]

I use gmail. I used to be able to print directly from my email before
switching to a new computer with Windows 11 and downloading Adobe. The
printer is the same that I had used previously and is a shared printer, so
the settings can't be changed just for me. Sometimes I just print things
for others and don't really want everything to take up space on my
computer, nor would I have time to go back and delete items after
downloading and printing. It seems to me the issue is specific to settings
in Adobe, since I never had the problem previously and since no one else in
the building who also uses gmail and the same printer I am using seems to
be having an issue (?)

Thank you,

*Shannon Driver Siskey*

Office Manager/Legal Assistant
The Weems Law Firm, LLC.
1129 Christine Ave.
Anniston, AL 36207
www.theweemslawfirm.com
256-770-7753



This email is intended solely for the use of the individual(s) or entity to
whom it is addressed. It may contain confidential, privileged or work
product information. If you are not the intended recipient, please inform
me by replying to this e-mail and delete immediately without reading or
forwarding to others.

[J E L]

I see, thanks for that extra information. Unfortunately, I can't duplicate your set up as I am not using Windows 11 or gmail. Hopefully, some other community users or an Adobe employee will have some more solutions for you. You could also try contacting Adobe support. So sorry I couldn't be of more help myself.

Online Chat: https://helpx.adobe.com/contact.html?rghtup=autoOpen (type "agent" to get a live person)
Phone: Monday–Friday, In the US 24 hours per day: https://helpx.adobe.com/contact/phone.html

[defaultx8lnxbt8f2tp]

Thank you though!

*Shannon Driver Siskey*

Office Manager/Legal Assistant
The Weems Law Firm, LLC.
1129 Christine Ave.
Anniston, AL 36207
www.theweemslawfirm.com
256-770-7753



This email is intended solely for the use of the individual(s) or entity to
whom it is addressed. It may contain confidential, privileged or work
product information. If you are not the intended recipient, please inform
me by replying to this e-mail and delete immediately without reading or
forwarding to others.

[defaultx8lnxbt8f2tp · Accepted solution]

Well, I figured out that it was something with the Adobe Acrobat extension. I uninstalled and reinstalled the program without the extension and now it looks like things are back to opening and printing as normal. 

[J E L]

That's great! Glad to hear you got it sorted out.