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Perfect Reign
Known Participant
July 1, 2015
Answered

How Do I Disable Acrobat Track And Send?

  • July 1, 2015
  • 4 replies
  • 34929 views

I've been noticing this annoying popup on my Outlook 2013 screen when I create emails with attachments. It says, "Use Adobe Send & Track" with a yes and no hyperlink to the right.

I looked and found this document about that item - Acrobat Help | Adobe Send & Track for Outlook

I've said, "no" but the item pops up everytime I send an email with an attachment. Very annoying bug.

How do I remove this? 

    This topic has been closed for replies.
    Correct answer 8757520

    Try this

    :

    Open Outlook,

    Click File --> Options

    Click Add-Ins

    Where it says Manage: (at the bottom of the window), select COM Add-ins, then click Go...

    Uncheck the options you don't want -  "Adobe Send & Track...."

    Which I found here provided by wallfly136: Re: How can I disable the Outlook plugins that are installed with Acrobat DC using Acrobat Customization Wizard DC?

    4 replies

    jdybala
    jdybala
    New Participant
    December 20, 2018

    Removing it manually from Outlook is the way to go.  The annoying thing is that Adobe keeps adding it back despite us removing it every time.  I understand that they want to promote the service but this is starting to get old.  If I don't want it, I don't want it!

      Michael Linder
      Michael Linder
      Inspiring
      July 17, 2020

      Adobe, and enabler Microsoft, have now padlocked Track and Send, making sure that it's impossible to disable or remove this rogue add-in from Outlook. No matter how many times it's deleted, Track and Send reinstalls with every Outlook launch — and remains always active. Why should Adobe be able to muck around our correspondence and attachments with a live connection to its Document Cloud? Because it can.

       

      I raised the issue in another post. Adobe employee Tariq.Dar responded with a registry hack that removes Adobe Document Cloud's annoying tracking and tracing link in mail, but it's only cosmetic — does nothing to remove, block or disable its functions. To what purpose? What data is collected? Who gets copies? Microsoft? Adobe declines to answer.

       

      Good luck slogging through Adobe and Microsoft's privacy statements to find an answer. I could not, but a cunning, unremovable add-in hooking up our email with an off-site cloud has the hallmarks of a virus. 

       

       

      arin_i
      arin_i
      New Participant
      April 18, 2017

      Why the #@$# does Adobe always do annoying shit like this?

        rickhino
        rickhino
        Inspiring
        April 18, 2017

        To monetize you.

          8757520
          8757520Correct answer
          New Participant
          August 5, 2015

          Try this

          :

          Open Outlook,

          Click File --> Options

          Click Add-Ins

          Where it says Manage: (at the bottom of the window), select COM Add-ins, then click Go...

          Uncheck the options you don't want -  "Adobe Send & Track...."

          Which I found here provided by wallfly136: Re: How can I disable the Outlook plugins that are installed with Acrobat DC using Acrobat Customization Wizard DC?

            AadeshSingh
            Community Manager
            AadeshSinghCommunity Manager
            Community Manager
            August 5, 2015

            Hey,

            Thank you for sharing the workaround.

            Regards,

            Aadesh

              AadeshSingh
              Community Manager
              AadeshSinghCommunity Manager
              Community Manager
              July 2, 2015

              Hi Kai,

              If you are not using send & track services you can delete your outlook email account from Acrobat.

              Please open Acrobat, navigate to Edit menu -> Preferences -> Email Account.

              Select the email account configured in Outlook & then delete it.

              Close all the application, restart outlook & then try to replicate the issue.

              Let me know if you still get any pop ups.

              Regards,

              Aadesh

              S
              ShadeJon
              New Participant
              July 6, 2015

              A nice try, but a) I can't delete the email address from Adobe (delete is disabled). I note in the above picture that you have two addresses, the "default" email for microsoft outlook and another one, and you are deleting the other one. All I have is the default one. And anyway b) I don't want to turn off emailing from Adobe, I just want to disable the annoying popup when using Outlook.

              Yehuda

              Update: Actually, I just noticed the original poster's link (above) and I've now attempted ti disable it manually in Outlook. Hopefully this will work.

              AadeshSingh
              Community Manager
              AadeshSinghCommunity Manager
              Community Manager
              July 8, 2015

              Hey ShadeJon,

              Let me know if your workaround works.

              Regards,

              Aadesh

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