How Do I Disable Acrobat Track And Send?

[Perfect Reign]

I've been noticing this annoying popup on my Outlook 2013 screen when I create emails with attachments. It says, "Use Adobe Send & Track" with a yes and no hyperlink to the right.

I looked and found this document about that item - Acrobat Help | Adobe Send & Track for Outlook

I've said, "no" but the item pops up everytime I send an email with an attachment. Very annoying bug.

How do I remove this? 

[AadeshSingh]

Hi Kai,

If you are not using send & track services you can delete your outlook email account from Acrobat.

Please open Acrobat, navigate to Edit menu -> Preferences -> Email Account.

Select the email account configured in Outlook & then delete it.

Close all the application, restart outlook & then try to replicate the issue.

Let me know if you still get any pop ups.

Regards,

Aadesh

[ShadeJon]

A nice try, but a) I can't delete the email address from Adobe (delete is disabled). I note in the above picture that you have two addresses, the "default" email for microsoft outlook and another one, and you are deleting the other one. All I have is the default one. And anyway b) I don't want to turn off emailing from Adobe, I just want to disable the annoying popup when using Outlook.

Yehuda

Update: Actually, I just noticed the original poster's link (above) and I've now attempted ti disable it manually in Outlook. Hopefully this will work.

[AadeshSingh]

Hey ShadeJon,

Let me know if your workaround works.

Regards,

Aadesh

[ShadeJon]

I disabled the entire add-in. That seemed to do it.

[8757520 · Accepted solution]

Try this

:

Open Outlook,

Click File --> Options

Click Add-Ins

Where it says Manage: (at the bottom of the window), select COM Add-ins, then click Go...

Uncheck the options you don't want -  "Adobe Send & Track...."

Which I found here provided by wallfly136: Re: How can I disable the Outlook plugins that are installed with Acrobat DC using Acrobat Customiza...

[AadeshSingh]

Hey,

Thank you for sharing the workaround.

Regards,

Aadesh

[rickhino]

You can pretty much guess that any answer with the user STAFF is not going to help.  They are trying to promote cloud services as a future profit center.  Use 8757520's answer!  It works!

[sharonv97130670]

I de-select the send & track add-in and that stops the pop up but the file still doesn't attach.  Please help

[Wonderful Citrus IT]

This only works temporarily.  I've done this 3-4 times now and the addon keeps coming back.  I even tried to disable and delete the addon from outlook, but it keeps reappearing. 

Does anyone have a solid answer on how to disable the addon completely and remove this feature from Adobe Acrobat DC?

[Overer]

On the latest versions of Outlook and Acrobat the plug-in to be unchecked is called "Adobe Document Cloud for Microsoft Outlook - Acrobat".

[arin_i]

Why the #@$# does Adobe always do annoying shit like this?

[rickhino]

To monetize you.

[jdybala]

Removing it manually from Outlook is the way to go.  The annoying thing is that Adobe keeps adding it back despite us removing it every time.  I understand that they want to promote the service but this is starting to get old.  If I don't want it, I don't want it!

[Michael Linder]

Adobe, and enabler Microsoft, have now padlocked Track and Send, making sure that it's impossible to disable or remove this rogue add-in from Outlook. No matter how many times it's deleted, Track and Send reinstalls with every Outlook launch — and remains always active. Why should Adobe be able to muck around our correspondence and attachments with a live connection to its Document Cloud? Because it can.

I raised the issue in another post. Adobe employee Tariq.Dar responded with a registry hack that removes Adobe Document Cloud's annoying tracking and tracing link in mail, but it's only cosmetic — does nothing to remove, block or disable its functions. To what purpose? What data is collected? Who gets copies? Microsoft? Adobe declines to answer.

Good luck slogging through Adobe and Microsoft's privacy statements to find an answer. I could not, but a cunning, unremovable add-in hooking up our email with an off-site cloud has the hallmarks of a virus.