how do I 'flatten the image' in my pdf?

[Miss_Mac]

I'm on an iMac, os el capitan using acrobat dc. I'm having problems with a pdf file I need to print. When I send to the print shop they get back in touch saying the graphic at the bottom won't print unless I 'flatten the image.' How do I do this? Thanks

[Test Screen Name]

They are clutching at straws, because their equipment isn't working. If they knew what to do, they would do it! Find another printer.

[Miss_Mac]

yeah, I think so too, sadly i'm bound to use them as they're part of the Uni which employs me

[Dov Isaacs]

Plus there are any number of types of “flattening” that are possible. For example, there is transparency flattening, layer flattening, annotation flattening, or even converting an entire PDF file into a big honk'in raster image is sometimes referred to as “flattening.”

Unless “the graphic at the bottom” was an annotation, any competent print service provider should be able to print content such as you've shown without any special considerations. And even if the content was an annotation, any competent print service provider could/should be able to accommodate that!

If you want to post this PDF file or a page of it, we can take a look at it and confirm our thoughts about this!

          - Dov

[Miss_Mac]

Thanks for the response. I have to use this particular printer as it's part of the university I am employed by. Have tried to attach the PDF, which is only 174kb, but get the message below:

Leanne

[Test Screen Name]

You can't attach a PDF to the forum. You have to share it somewhere and post the URL.

[Miss_Mac]

OK, so I uploaded it to OneDrive and Dropbox, got a link to share but when I paste the link in here it doesn't work. I've idea what I'm doing wrong

[Miss_Mac]

trying a different way to share my pdf file here

[Dov Isaacs · Accepted solution]

OK.

I've downloaded your file. It is a PDF 1.6 file directly exported from the latest InDesign version.

I had absolutely no problem whatsoever printing this PDF file to a PostScript printer. All content printed!

HOWEVER, in examining the file, I did find a major issue. Seven Pantone spot colors are defined and actually used in this artwork:

This artwork is absolutely not going to be printed on an eleven ink press! Spot colors are being used here as an inappropriate convenience. At best, when exporting the PDF file, the Ink Manager should be set to convert all spot colors to process.

What may be happening is that the RIP in question is rejecting such an absurd use of spot colors. Of course, the prepress operator should be able to adjust settings in the RIP or to easily fix the PDF file to force all that spot color use to process. But really, the designer should take some reasonable responsibility here! 

          - Dov

[Abambo]

And for sure, the print shop should say that "flaten" means flaten the spot colours... They can do it for sure on their own, but they can't decide on their own, what colours can be safely converted to CMYK.

I had this with my logo once, where the printer silently decided, that he would exchange the new pantone with the old ones.

I'm really a fan of telling the customer what needs to be done. The customer can then decide and btw, he may be accepting to get charged for the service.

[Miss_Mac]

thanks for all your help, much appreciated

L