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How do I make a text clickable in form fields?

New Here ,
Jun 13, 2022 Jun 13, 2022

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Hi!

I have created a PDF with form-fields for my customers to fill in.

When they are done and send the PDF back to me via e-mail I use my iPhone mailapp to open the document.

One field contains the customers phonenumber and that field I want to be clickable so I can either copy the number or call the number directly.

 

Is there an option for this I can add in Adobe Acrobat pro DC?

 

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Community Expert ,
Jun 14, 2022 Jun 14, 2022

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I'm not sure it will work, but you can try setting the field as having Rich Text Formatting, and then adding a "tel:" link to the text, but a much easier way would be to simply copy the number and then paste it in the phone app.

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New Here ,
Jun 17, 2022 Jun 17, 2022

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Thanks for feedback, I tried different ways based on your suggestion above but without any success, can you specify how to add a "tel:" link that you mentioned, so I didn't misunderstood?

 

Yes if I only would be able to copy the number from the form field that would be enough but the problem is I can't even select (or copy) the text in the form fields thats filled in by the customer.

The questions/text prewritten by me in the textboxes next to the form fields on the other hand is no problem to select and copy though...

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Community Expert ,
Jun 18, 2022 Jun 18, 2022

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Use the Link tool to draw the link rectangle. As the action select "Open a web page":

try67_0-1655547886019.png

 

As the target URL enter "tel:123456789" (without the quotes, also don't include any hyphens, parentheses, plus-symbols or anything like that, just the number):

 

try67_1-1655547913099.png

 

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Community Expert ,
Jun 18, 2022 Jun 18, 2022

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Sorry, these instructions are for a link, not for a text field... In a text field (set as having RTF), select the phone number, then right-click it and select Hyperlink and add the same URL as specified above:

try67_0-1655549734546.png

The selected text will change to look like a link:

try67_1-1655549782124.png

Ctrl+Click on it to open the link.

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New Here ,
Jun 24, 2022 Jun 24, 2022

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Probably my explanation was a bit unclear because after reading your answer and suggestion above I'm not really sure you understood my problem right. Anyhow I still tried different methods based on your answers but like I suspectect none of them helped me out in the end.

 

Not sure you're still with me but here comes a second try to clarify my problem (with pictures):

When my customers fill in my PDF-form and send it back to me via e-mail I can't mark/copy their answers using my iPhone. I can only mark/select the prewritten text/questions in the PDF, see print screen below:

PDF skärmdump iPhone.png

 

When I'm opening the PDF-form on my computer on the other hand there is no problem to mark/copy their answers, see print screen below:

PDF skärmdump dator.png

 

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Community Expert ,
Jun 25, 2022 Jun 25, 2022

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You have to click into the fields to be able to copy their values. And no, this is not at all what I thought you were asking...

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New Here ,
Jun 25, 2022 Jun 25, 2022

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Yes when I open the PDF on my computer I can click on the fields, both my questionfields and my customers answerfields, and then copy the text (second picture above).

When I open the PDF on my iPhone I can click on my questionfields and copy the text but it doesn't work to click on the answerfields and copy the text (first picture above).

Therefore I have to wright down the customers phonenumber on a paper and then manually type in the number on my phone to call them. 

 

I guess other people probably have bigger problems than me, but this thing bother me every day and the fact it feels like a easy problem to fix and I spent so many hours trying to fix it, with no success, starts to drive me crazy...!

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Community Expert ,
Jun 25, 2022 Jun 25, 2022

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Works fine in Reader on an Android device. Maybe this is only an issue on iOS devices (it won't be the first one...).

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