How to open a password protected PDF file?

[barbarar43195875]

I got an update PDF that requires the same Password, but when I try  to open it, it says that it has not digital ID.  How do I link the new version to the old?

[AnandSri · Accepted solution]

Hello barbarar43195875

Sorry for the delay in response to your query and apologize for the inconvenience caused. As per the description above, you are not able to open a password protected PDF file, Is that correct?

Please refer and try the solution in following KB doc See how to troubleshoot problems opening PDF files and other PDF related issues

If your issue is different, please elaborate. Is the issue is related to Digital Signature, or unable to open a password protected PDF?

Let us know how it goes.

Regards,

Anand Sri.

[default1yt893ynryv7]

i tried all of those tips and I still can not open the file 

my similar problem is that i was issued a password which worked last week but does not work this week and i have no direct contact with head office to find out what is wrong if any thing at their end 

i have acrobat reader i signed in i opened the document in acrobat reader my reader is out to date according to computer 

i have opened or tried to open the pdf issued by my employers which is a payslip several times with no success 

i triple checked the password 

last week it worked !!!

this week it does not 

help