HOW TO OVERCOME ERROR 1722 "there is a problem with this windows installer package"

[papa67173485]

I am a paying customer using Acrobat DC, which was working perfectly until two days ago.
When I went to my subscription page andre-downloaded it, It began installing, but then I got this error:
ERROR 1722 "there is a problem with this windows installer package"
acroservices.updater.exe.command 19.010.20064

WHAT THE HELL I WANT ANSWERS NOW! NOW!

[Ricardo da Costa Borges]

cant install also

- Summary

- 0 fatal error(s), 2 error(s)

----------- Payload: Adobe Acrobat DC 19.10.20064.0 Adobe Acrobat\Setup.exe_19.010.20064 -----------

ERROR: DW071:

ERROR: DW003: Third party payload installer Adobe Acrobat\Setup.exe failed with exit code: 1602

[Adorobat]

Hi,

As per the issue description mentioned above, you are getting above mentioned error when downloading acrobat dc on the machine, is that correct?

Try the troubleshooting steps given in the following help document:

Error 1722 with Windows installer package of Acrobat DC

Error 1602 when updating Acrobat or Reader versions 8.1.7 and 9.2

You may also refer to the following forum threads discussing the similar issue:

Re: A newer version is installed,  1722 error

Error code: 1602

Let us know if you need any help.

Shivam

[papa67173485]

Followed instructions as you suggested. NO CHANGE.

installing both c++ redistributable (x86) and c++ redistributable (x64)  both led to "Update or repair" windows, "repaired both" noe asked me to restart my computer.
NO CHANGE NO CHANGE NO CHANGE

What now?

[Ricardo da Costa Borges]

...  out of ideas! ... but had to reinstal dreamweaver.
... the only thing i used was ccleaner....  fix registry.... hum.... ok avast was instaled in my pc and i dont know why but also unistall that ....

...

[papa67173485]

ADOBE: How DARE you subject us to this! What is wrong with you? do you want to lose your company? I should sue you!
You better make this right RIGHT NOW.

SUPER ANGRY AT YOU. SUPER.

[AkanchhaS]

Hi Papa,

We apologize for not being able to reply further.

Are you still experiencing the same problem, or managed to got the installation complete with the suggestion given above?

Try the steps given below-

• Download Visual C++ Redistributable Packages for Visual Studio 2013 from Microsoft Download Center.

If you're on a 64-bit machine navigate to the folder C:\Windows\SysWOW64\ else navigate to C:\Windows\System32, on a 32-bit machine.Note: If C:\Windows\SysWOW64 folder exists then you're on a 64-bit machine.

Search for the file msvcr120.dll and msvcp120.dll, and rename both the files.

• Don't delete the files. If the Visual C++ redistributable (vcredist_x86.exe) package fails to install, you can rename the files back.
• Double click the downloaded Visual C++ redistributable (vcredist_x86.exe) package to install it. After the installation completes, check that msvcr120.dll and msvcp120.dll files are installed back. Once confirmed, you can delete the files that you renamed in step 3.

• Do not delete the latest installed msvcr120.dll and msvcp120.dll files.

  Install Acrobat DC now.
• Still no help? Contact our technical support team via Phone/Chat to get this troubleshooted via remote access-Contact Customer Care

  Thanks,

  Akanchha

[Ricardo da Costa Borges]

....something to do with windows update ? repair visual c++ libs. i tried to uninstall and got an error... meanwhile i forced rebot.... now i got : microsoft visual c++ 2013 redistributable (x64) - 12.0.30501 and microsoft visual c++ 2013 redistributable (x86) - 12.0.30501 new... and  DC instaled and working!

.... ty!