Hi, when signing the PDF document myself I can change the ink color to blue, but then when I request the signatures of other people by e-mail it always comes back as black. Is it possible to pre-set ink for signatures requested by e-mail?
Hope you are doing well and sorry for the trouble. As described, when you request the signatures of other people by e-mail it always comes back as black.
Would you mind sharing the workflow/steps you are doing to share the PDF with other users for signature via email? Are you using Adobe Sign to share the document for signature or sending as as email attachment?
Also what are the steps the users are doing to sign the PDF file? Make sure they are using Adobe Acrobat/Reader DC to fill and sign the PDF document.
yes, I use Adobe Reader DC Pro. Here are the steps:
1. I open PDF document and choose "Fill and Sign" Tool 2. Next I click on Change color button and select Blue color 3. Then I click on SIgn yourself button, select my prepared signature and place in the document (where my signature is expected to be) 4. Next I click on Request signature 5. I fill in e-mail address of the requested approver and click on Specify where to sign 6. Finally, I drag SIgnature field from the right-hand panel on the place when a requested approver should sign and click on SEND