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how to retain Blue ink color when requesting signature by e-mail

New Here ,
Jul 27, 2021 Jul 27, 2021

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Hi, when signing the PDF document myself I can change the ink color to blue, but then when I request the signatures of other people by e-mail it always comes back as black. Is it possible to pre-set ink for signatures requested by e-mail?

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Security digital signatures and esignatures

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Adobe Employee ,
Jul 27, 2021 Jul 27, 2021

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Hi Miroslava,

 

Hope you are doing well and sorry for the trouble. As described, when you request the signatures of other people by e-mail it always comes back as black.

 

Would you mind sharing the workflow/steps you are doing to share the PDF with other users for signature via email? Are you using Adobe Sign to share the document for signature or sending as as email attachment?

 

Also what are the steps the users are doing to sign the PDF file? Make sure they are using Adobe Acrobat/Reader DC to fill and sign the PDF document.

 

We are here for help, Just need more information

 

Regards

Amal

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New Here ,
Aug 04, 2021 Aug 04, 2021

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Hi,


yes, I use Adobe Reader DC Pro. Here are the steps:

1. I open PDF document and choose "Fill and Sign" Tool
2. Next I click on Change color button and select Blue color
3. Then I click on SIgn yourself button, select my prepared signature and
place in the document (where my signature is expected to be)
4. Next I click on Request signature
5. I fill in e-mail address of the requested approver and click on Specify
where to sign
6. Finally, I drag SIgnature field from the right-hand panel on the place
when a requested approver should sign and click on SEND

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Adobe Employee ,
Aug 05, 2021 Aug 05, 2021

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Hi there

 

Thank you for sharing the workflow and making it more clear.

 

As you are sending the document for signature via Adobe Sign workfow the option to use the blue color for signature s not yet available.Tthe users get the the following options to sign the PDF

 

  1. Type: Type the name in the field. User can choose from a small selection of signature styles; click Change Style to view a different style.
  2. Draw: Draw signature in the  signature field.
  3. Image: Browse and select an image of the signature.
    (Workaround: The user can take a picture of his handwritten signature in blue color and use that image to sign the PDF document.)

 

Hope this will help

 

Regards

Amal

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