Hi, when signing the PDF document myself I can change the ink color to blue, but then when I request the signatures of other people by e-mail it always comes back as black. Is it possible to pre-set ink for signatures requested by e-mail?
Hope you are doing well and sorry for the trouble. As described, when you request the signatures of other people by e-mail it always comes back as black.
Would you mind sharing the workflow/steps you are doing to share the PDF with other users for signature via email? Are you using Adobe Sign to share the document for signature or sending as as email attachment?
Also what are the steps the users are doing to sign the PDF file? Make sure they are using Adobe Acrobat/Reader DC to fill and sign the PDF document.
We are here for help, Just need more information
Thank you for sharing the workflow and making it more clear.
As you are sending the document for signature via Adobe Sign workfow the option to use the blue color for signature s not yet available.Tthe users get the the following options to sign the PDF
Hope this will help
This is a BIG problem - MANY (most!) countries practices and laws want you to sign with BLUE color - not black, not red, not anything else but BLUE.
While we can use Blue when we use FILL AND SIGN, we cannot use that when we send a document to send to a client for signature using REQUEST SIGNATURE.
This is really a big drawback and I doubt that Adobe Sign is therefore even legally considerable in several countries worldwide which will simply not accept other than blue signatures (do not ask me WHY these countries want that. It is total nonsense to determine a signature as valid only if in blue, yet that is the case in - for example - most of asia!)
It woud be really great to provide the option to choose black or blue. Other colors are NOT adequate anywhere I believe, so there is no point in providing others.