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cgradin1123
cgradin1123
Participant
December 1, 2016
Question

I am trying add an electronic signature from the Adobe Fill & Sign mobile app for use on Windows desktop

  • December 1, 2016
  • 2 replies
  • 1046 views

I signed in to "Fill & Sign" mobile app and created a new signature using a stylus and saved it. I then made sure I was signed in with Adobe ID on desktop Adobe Acrobat DC. After opening a new PDF to test my signature, I cannot find an option to use the signature I created in the mobile app. The steps I have found thru Adobe's website just say that the signature will be synced across all devices when signed in.

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2 replies

S
Adobe Employee
sangrover
Adobe Employee
January 4, 2018

Hi,

We are sorry for the inconvinence caused to you. Could you please confirm the following :

Go to the settings option in the Fill and Sign mobile app and check whether the Store Profile Online has been enabled or not?

If not, then please enable it and try again. It should be enabled to allow syncing of data across devices.

Let us know how it goes.

Regards,
Sandeep Grover

    Bernd Alheit
    Community Expert
    Bernd AlheitCommunity Expert
    Community Expert
    December 2, 2016

    Use Acrobat Reader on the mobile device:

    Capture your signature on mobile and use it everywhere

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