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i get a message that my adobe is not genuine but I took it right from the box

New Here ,
Feb 03, 2017 Feb 03, 2017

Not it won't scan.  This is adobe acrobat pro X.

TOPICS
Scan documents and OCR
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Adobe Employee ,
Feb 06, 2017 Feb 06, 2017
Hi Karenb66035825,
Please confirm your Adobe id and the serial number for the product through a private message.
Also, please share a screenshot of the error message you receive and you may refer to the link below to attach the screenshot:
Thanks,
Supriya

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Adobe Employee ,
Feb 08, 2017 Feb 08, 2017
LATEST

Hi Karenb66035825,

We request you to contact one of our support teams for this issue.

You may contact the team at 800-915-9457. Also, the concerned team is available Monday to Friday 5am to 7pm Pacific time.

Thanks,

Supriya

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