I have a word document that does not convert well to PDF using the 'save as adobe pdf' function. Print to adobe pdf gives the same result

[Jan Neels]

I have a word document that does not convert well to PDF using the 'save as adobe pdf' function. Print to adobe pdf gives the same result

[Jan Neels]

Why can I not add the files?

[try67]

You need to provide more information. Starting with:

- Your version of Acrobat

- Your version of Word

- Your OS version

- What does "does not convert well" mean, exactly? Is a PDF file produced at all? If so, what is wrong with it? Is there a message error of some kind? If so, what does it say? etc.

[Jan Neels]

Versie 2015.023.20070 of Adobe PDF. I have a abo on creative

Version word: Microsoft office 365 16.0.7571.7095, 32 bits

OS version: Windows 10 PRO version 1607, Build 14393.693

The word file is converted, but some text in Russian overlaps text in Dutch, so it becomes unreadable

[try67]

Use the Create PDF command under the Acrobat section in the Ribbon of Word. The "save as adobe pdf" is a Microsoft function, not an Adobe one.

[Jan Neels]

Tried this, gives the same result

[TanviRastogi]

Hi

"Save as Adobe PDF" is an Adobe function. "Save as PDF" is a Microsoft function.

Is it possible for you to share a sample PDF file with us?

You can share it via Dropbox or Document Cloud and post the link here

Thanks

Tanvi

[Jan Neels]

Here you'll find the original word file as well as the PDF, The pdf is made with the Acrobat function

Dropbox - nu

Dropbox - nu

[TanviRastogi]

Thanks for sharing the files.

We are able to reproduce the issue at our end. We have forwarded the issue to engineering team to look into it. Here's the bug number ADC-4207571 for future reference.

Regards,

Tanvi

[try67]

I think you're wrong. This option exists even if you don't have Acrobat installed, I believe.

[Platini82]

With the latest release of Acrobat on 8th August 2017, this issue has been addressed.

To get the latest product update, within the product, click on the menu Help-> Check for updates.

[Bernd Alheit]

Info: with this update you will get other bugs.