I have some files, where it shows an X thru the Adobe sign and I can not open them anymore

[Rainer5E46]

someone an idea, how to fix this?

[Amal.]

Hi Rainer

Hope you are doing well and sorry for the trouble. As described you are unable to open some PDF files.

What happens when you try to open these PDF files? Do you get any error message? If yes, please share the screenshot of the same for a better understanding.

Also please share the PDF file in question, so that we can check it at our end.  https://helpx.adobe.com/document-cloud/help/sharing-pdfs.html

Regards

Amal

[Rainer5E46]

Hi Amal ,

If I try to open a file - Adobe opens up and at the bottom it says " failed to open document" 

[Rainer5E46]

I tried to upload the file and get this error message     

[Test Screen Name · Accepted solution]

I believe the grey cross tells you that the file is offline. (Somewhere else, not on your computer, and not available right now). Worth trying to copy to your desktop. What happens?

[Rainer5E46]

now I finally get an error message, see where this leads me, thank you

[Rainer5E46]

Problem solved, it was stored in OneDrive and I was not online

Thanks for the help here