I installed Acrobat 202 on new computer (Windows 11), but Acrobat shows "Your trial has expired"

[Michael_Morrison5270]

Summary:  I recently bought a new Windows 11 laptop, and migrated everything from Windows 10 to Windows 11.  According to the Adobe site, I have a valid licence for Acrobat 2020, but the Win 11 copy Acrobat shows the message "Your trial has expired", and many of the features of Acrobat are not available. How do I fix this?

Details:

I went to the Adobe site, and verified that I have an Acrobat 20.0 licence.  I also downloaded and installed the software on Win 11, in case my migration went wonky.

Then, in browsing these forums, I read that I must deactivate my old Acrobat -- I did this by signing out of my Adobe ID in the Win 10 Acrobat (when I start it now, the Acrobat Licensing App says "Sign In Required").  I also rebooted both laptops.  But my Win 11 Acrobat still shows "Your trial has expired".

I'm not sure what to do next.  I'm not keen to buy a new Acrobat, when the one I had until a few days ago worked perfectly fine.

-- Michael

[ravinderg62643219 · Accepted solution]

Hi @Michael_Morrison5270 

Thanks for posting your concern to Adobe. I suspect you have got the incorrect build installed. 

Please try the below steps.

1. Uninstall current version of Acrobat on the machine.

2. Go to https://accounts.adobe.com/ and sign in with your Adobe ID.

3. Download the Acrobat 2020 installer from there.

4. Unzip the installer and install by entering the serial key during installation.

5. Launch Acrobat post installation and sign in with your Adobe ID to activate the serial number.

Regards

Ravi

[Michael_Morrison5270]

Thanks for reply.

I did what you suggested, and my copy of Acrobat no longer shows the "Your trial has expired" messsage.  Yay!

(Note that for you step 4, I did not have to unzip the installer; the button from the Adobe page downloaded a single file, which did the unzip and install).