If I checkmark a comment, I can see the checkmark when I re-open the file but my colleague cannot see any when she opens the file on her computer. How do we ‘save’ checkmarks?

[rtrevorb]

Using Acrobat Pro DC, if I checkmark a comment, I can see the checkmark when I re-open the file but my colleague cannot see any when she opens the file on her computer. How do we ‘save’ checkmarks? We are working on Mac OS and saving the PDF to DropBox. The file shows the correct date but none of the checkmarks I have ticked show on her computer!

[try67]

It should be saved... What application is your colleague using to open the file?

[rtrevorb]

Same programme – Acrobat Pro DC. I know other people have the same issue. Seems to save specific to the user. Bizarre if you want to hand the file on to someone to carry on with the work.

[try67]

As I said, it should work. Double-check with them that they're not opening it elsewhere. Ask for screenshots.

[rtrevorb]

We opened the same file using the same programme – I see checkmarks, she doesn't. There is no obvious option to ‘show checkmarks’. As I said, other people have the same issue.

[David W. Goodrich]

I was hoping try67 or Document Geek would add more expertise to Checkmark oddities.  Back in 2011, Document Geek described setting this up to so she could see checkmarks she'd made on one machine when opening the PDF on her laptop via Acrobat's Shared Review.   More recently she wrote on this forum that "checkmarks are user-specific. So I can see if I have checked something off, but you cannot see if I have checked something off."

Curious, I used a text editor to open up an old *.fdf from a PDF on which I knew I had checked comments, and sure enough I found hundreds of "(Marked set by [username])".  For most of these I was the user, but there were a dozen where the user was another person who had added many comments to the file.  Combining this tidbit with Document Geek's insight suggests that my Acrobat X interface may simply not access other users checkmarks.  It looks as though try67's Comments Review Tools adds this ability to Acrobat 2019.

I find checkmarks very useful in my work, and once I make the leap to CC I expect to purchase this try67's package.

David

[Document Geek]

Check marks are user specific. Up until recently, users could not see the check marks of others. But in the latest version of Acrobat, you can see who has marked something as checked.

This is is the default behavior of Acrobat. Other PDF editors have a different behavior, but this is just how it works with Acrobat. Try67’s "Mark All Marked" script works great!