image defects saving as pdf from Word

[Intech_Hawaii]

When saving as pdf from the Acrobat Word add-in there are defects in the images in the document.  Similar to artifacts in the image when compression such as jpg is used.  This doesn't happen if we print to pdf from Word, but that loses the bookmarks which we need.  Word image settings are set to high quality.  Already went in to the add-in preferences and disabled image downsamling and compression, didn't seem to help.  Tried uninstalling Acrobat and Word and re-installing.  Anyone have any suggestions?

[AnandSri]

Hello @Intech_Hawaii

I hope you are doing well. Thanks for detailing the steps you’ve already tried — that’s very helpful.

Recommended fix: 

Acrobat PDFMaker Settings

Use “Create PDF” from the Acrobat Ribbon:

• Avoid using “Save As PDF” from Word’s native menu.
• Use Acrobat > Create PDF from the Word ribbon for better fidelity.

Embed Fonts and Graphics:

• In Word: File > Options > Save > Embed fonts in the file.
• This prevents font substitution and layout shifts.

• In Word, go to Acrobat > Preferences.

• Under Settings, ensure:

  • Conversion Settings = High Quality Print (not Standard).

  • In Advanced Settings, verify that “Downsample” is disabled and Compression is set to “None” or “Lossless.”

Please ensure you have the latest version of Acrobat installed on the machine: Win: 25.001.20672, Mac: 25.001.20668, Sept 03, 2025. Check for any pending updates from the Menu > help > check for updates, install the updates, restart the app and the machine, and try again.

If the issue persists, please share a screen recording, a sample PDF file, and the source file for further investigations.

Thanks,

Anand Sri.

[simon_9629]

I have been looking everywehere for a solution to this. The problem seems to be there for years now. Is there an actual response from Adobe other than the above AI generated nonsense?

[AnandSri]

Hello @simon_9629

I hope you are doing well. Thank you for reaching out, and I am sorry for the trouble you had.

Could you please share more details about the issue? Have you tried the suggestions shared in the above response? If not, please try once, and let us know how it goes.

We'here to help, just need more info.

Thanks,

Anand Sri.