Image inside comment rectangle box, resizing removes image

[kenneths22]

I'm using Adobe Acrobat Pro DC. I was given a pdf by another individual who used Bluebeam Revu to create multiple pdfs. Most of the pdfs did not have this issue. When I am on one of the sheets with an image, attempting to use the edit tool on the document does not allow me to select the image at all. I can use the comment tool on the pdf and select the edges of the image and the document shows that the image is surrounded by a comment rectangle box. I can move the box around the page but attempting to resize the box at all causes the image to disappear. Even if I try to undo the resizing action the image does not return. The pdf was not saved any differently in Bluebeam; it wasn't compressed, flattened, reduced, etc. Thank you in advance for any assistance.

[Document Geek]

Any chance you can post a link to the PDF? I regularly use both Bluebeam and Acrobat, so I’m curious to see how they behave differently with the same PDF.

If you can’t post the PDF, please post a screenshot of the comments pane, with that image comment box selected.

[kenneths22]

The network I'm on doesn't allow me to upload the pdf publicly. I can put screenshots below. Let me know if there is more you'd like to see.

[try67]

It could be a button field. Try going to the Prepare Form mode and see if you can select it there.

[kenneths22]

It doesn't show up as a button field in the Prepare Form tool.

[try67]

Can you share the file with us (via Dropbox, Google Drive, Adobe Cloud, etc.)?

[try67]

Sorry, I see that you can't...

[kenneths22]

Sent the pdf to my personal email and did it from my phone. Link below, should make it easier.

Image and Comment Box Issue.pdf - Google Drive

[try67]

That's very strange, indeed. I've never seen anything like it, and I couldn't find any mention of this option in the PDF ISO documentation.

I'm guessing they're utilizing some undocumented feature of the Square comment to achieve this... Would be nice to know how they did it.

[kenneths22]

From the creator of the document: "We simply used the 'Image' command in Bluebeam and after everything is finished, we use the 'Flatten' command which makes things unselectable (so they are not accidentally moved). They are all done the same way, no photos in rectangles, no weird file formats. I am using Bluebeam Revu x64 Extreme v. 2017.0.40. The people helping me are using the Revu CAD version."

Neither of us see any reason this should be occurring, unfortunately.

[try67]

Well, in that case Bluebeam is doing it behind the scenes. It's not a valid PDF command, though.

If you flatten the file in Acrobat it will fix it and convert the image to real static contents.

[kenneths22 · Accepted solution]

Flattening fixed the issue; I used the method shown in this thread: https://forums.adobe.com/thread/2058398

For my purposes, this solves the issues I was having. The photos are as they should be and no longer embedded in a comment rectangle box. However, the hyperlinks are no longer present in the document after I performed this action. The hyperlinks are not needed for my purposes; this is just a forewarning to anyone else who may need to use this thread in the future.

Thank you for the assistance!

[Document Geek]

Weird! I went into Bluebeam, and it behaved similarly. It appears that when images are placed into a PDF (in Bluebeam) using the Image tool, resizing isn't supported. Maybe if he was to put the image in there as a stamp instead. Stamps are resizable.