Images in editable PDF not showing when emailed

[robertam699172]

I am creating an editable PDF using Adobe Acrobat Pro.

I have created an image field and used the code

event.target.buttonImportIcon();

in Actions: Select Actions: Run Java Script.

I then test my file by opening it in Adobe Reader (this is what my clients will be using),

I place the image (.jpg) I would like to use, save to my desktop and email the file (which is what my clients will be doing).

When I test the file by opening it on my own mobile device - the photo does not appear.

I will need the image field to be editable so that my clients can place their own image, then email the PDF.

Thank you for your help!

[hammer0909]

Absolutely! So the issue was that you dropped an image in the file, then on top of the image you drew the form field. Form fields (annotations) are always overlayed on top of the content in the PDF file. In the form field, you had a fill color as well as an image icon added to that form field which was obstructing the original placed image. Also, the form field must convert the icon into an unknown color space which I think was the root of the problem. When I tried to open it in Photoshop, it failed. So anyway, set the fill and icon of the form field to none and then you'll see the RGB image behind it giving you the result that you're looking for.

[robertam699172]

Hi Chad - I just set up a new file and made sure the image field was transparent and it worked perfectly when emailed! Problem solved! I KNEW it had to be something simple that I was missing. Thank you again for taking the time to help me with this! I really appreciate your expertise!

[hammer0909]

Happy to help!

[Test Screen Name]

Exactly, this is what I've said since my first reply. It won't open "any special program" and you need to open it in Adobe software.

You have been asking experts a direct question, but I don't think you accept the answer.

[robertam699172]

Well this is depressing. So there is no way that I can create a file for my customers to input their own photo - then be able to email the file and have the image display properly.... Ok. Maybe it is time I rethink my design. Thank you everyone for your time!

[try67]

Use the Add Image tool, instead of a button.