Impossible to download Adobe Acrobat on Macbook Air M1 Big Sur 11.4

[Jacques5E81]

Hi,

How can I use my licence on new material Mac Book Air M1 / Big Sur 11.4 ? 

I shouldn't be the same in this case, I guess.

Thank you in advance.

Jacques

[John Waller]

Acrobat Pro runs under Rosetta 2 on the Apple M1

https://helpx.adobe.com/download-install/kb/apple-silicon-m1-chip.html

Why are you find it impossible to download? What errors are you encountering?

[Jacques5E81]

Thank you very much John.

Finally I could reach the support. They asked me to upload a software to clean all Adobes modules in my computer and the trys again. And it worked perfectly afterwards. So when there is this kind of bug, better uninstall propely first, all the old versions.

[laurah13387173]

I am having the same issue. What software did you use to uninstall Adobe?

Thanks.

[try67]

Probably this tool: https://www.adobe.com/devnet-docs/acrobatetk/tools/Labs/cleaner.html

[laurah13387173]

Thank you. This looks like the right tool but it does not seem to work with Acrobat Pro 10 (only 11x and later). When I try to run the program it cannot find my version of Acrobat.