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J
Jacques5E81
Participant
June 15, 2021
Question

Impossible to download Adobe Acrobat on Macbook Air M1 Big Sur 11.4

  • June 15, 2021
  • 1 reply
  • 1558 views

Hi,

How can I use my licence on new material Mac Book Air M1 / Big Sur 11.4 ? 

I shouldn't be the same in this case, I guess.

Thank you in advance.

Jacques

 

This topic has been closed for replies.

1 reply

John Waller
Community Expert
John WallerCommunity Expert
Community Expert
June 15, 2021

Acrobat Pro runs under Rosetta 2 on the Apple M1

https://helpx.adobe.com/download-install/kb/apple-silicon-m1-chip.html

 

Why are you find it impossible to download? What errors are you encountering?

    J
    Jacques5E81Author
    Participant
    June 23, 2021

    Thank you very much John.

    Finally I could reach the support. They asked me to upload a software to clean all Adobes modules in my computer and the trys again. And it worked perfectly afterwards. So when there is this kind of bug, better uninstall propely first, all the old versions.

     

    L
    laurah13387173
    Participant
    July 22, 2021

    Probably this tool: https://www.adobe.com/devnet-docs/acrobatetk/tools/Labs/cleaner.html


    Thank you. This looks like the right tool but it does not seem to work with Acrobat Pro 10 (only 11x and later). When I try to run the program it cannot find my version of Acrobat. 

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